• Can't download or stream

    I haven't been able to download a show or stream for the past week. Is anyone else having a problem?  I've tried on both my apple iPad and sauna galaxy s4 both of which have worked for months. HELP!
    last modified by jsrnj

    I have installed GenieGo app as instructed. I can watch recorded shows on other devices in my home network but can't get Out of Home access to work.   I enabled port forwarding on my NETGEAR WNDR3400V3 wireless r...
    last modified by garonscott
  • GenieGo - Unable to stream due to DRM connection issue

    I bought the GenieGo in June and was able to stream away from home while on vacation with no problems at all - actually really liked it.  I used several times after that away from home to stream a live show and n...
    last modified by kschuetze
  • GenieGO on Samsung Tab A2

    I just got a Samsung Galaxy Tab A2 running Lollipop 5.1.1 and when I go to install it downloads and eventually comes back with error -504. The DirecTV tablet app installed fine no problem. I've cleared cache on the ...
    last modified by arius
  • Directv is baiting and switching me, right?

    I was considering switching my television provider and I called Directv in this regard and spoke with customer retention on September 6, 11, and 12 (twice).    An installation of a genie system was perform...
    last modified by jdramirez
  • GenieGo Out of Home Access with Frontier Netgear 7550

    I need some help with the GenieGo Out of Home Access with the Frontier Netgear 7550.   I set up the app on the computer & on my iPad mini. Everything works fine in the home, but when I setup for out of home...
    last modified by mozesann
  • Windows10 and Genie Go

    Just got the new Windows 10 OS... and now my Genie Go won't sync up.. Any ideas...Thanks
    last modified by dan.fath
  • GenieGo Out-of-Home Access

    I purchased the GenieGo over a month ago and I have not been pleased with it once since getting it. Every time I try to use the out of home access there is an issue. I regret purchasing this product and I would like t...
    last modified by denverbroncos
  • DirecTV iPad - Geniego Playlist (Show not available)

    Unable to watch shows in the DirecTV iPad app. iOS 8.4. App 4.0.2. Error: This show is not able to watch on your iPad right now.   I can see my entire DVR playlist, but nothing plays on the iPad. Any suggest...
    last modified by otterit
  • Still like directv2pc better than GenieGo

    No matter how often I try, directv2pc always performs better than GenieGo, especially for in home viewing.  Better quality, no stuttering, no lockups.  Is there any hope for the future?  I'm not sure if...
    last modified by herbcohen
  • NFL 4-Game Mix channel

    Does anyone know how this works? I just see four games that I cannot change, and audio is always in the upper left channel. Can this be customized?
    last modified by captbrando
  • why can't i watch dvr content out of home on my iPad anymore?

    since AT&T bought DirecTV, the out of home feature stopped working.  What changed?
    last modified by bjj56
  • Unable to setup the Out of Home Access

    Help! I have a Netgear Westell 7550 modem/router which I believe is preventing the proper out of home access setup on my devices. I have configured the port forwarding on the router but I read that the modem has to al...
    last modified by therocket
  • Make the Genie DVR stop playing the next episode in line automatically

    When one of several episodes of a program is played on the Genie DVR, then deleted, we get another pop up menu telling us the next program will automatically start unless we click "cancel".  How do we stop that?&...
    last modified by lcarrain
  • GenieGO "purple" light...

    My GenieGO (which has never been stable from the day I bought it) has altogether stopped working.  The content that I downloaded to my iPhone 6 refuses to play.  I hit the "Play" button, it appears as if it'...
    last modified by johnjlewis
  • Genie Go doesn't recognize HR24 with new Netgear router

    With our old router, Genie Go's access to HR24 was spotty, but since installing a new Netgear router, Genie Go does not find the HR24 at all.    We have one HR44, a Genie Mini, and the HR24-100. &n...
    last modified by susanwink
  • Dowloaded shows will not play

    Using my GenieGo I downloaded several shows onto my iPad for viewing while travelling.  None of these shows will play.  All are listed in "My Downloads" but there is no option for watching the show on my iPa...
    last modified by pharmanml
  • Port Forwarding for a 2wire-2701HG-B router

    I've spent hours trying the start up and manual set up to use the Out of Home Access for my GenieGo. I've troubleshooted the issue with DirecTV and completed a ping test to check if the ports (8082, 8083, 8088, 8089) ...
    last modified by kat89
  • Geniego OOH

    I travel a LOT and purchased geniego after speaking with several Directv staff who assured me that once the initial setup is complte and geniego is activate from within the home network, I would be able to access it a...
    last modified by winningteam

    This is Friday August 14 2015 ,and it has been raining here in Arlington wa. Would the rain cause me to have issues with the sound cutting in and out? and the sound of peoples voices on the program sound way deeper th...
    last modified by spoon73