• Tech support says my wireless router may not be compatible.  What routers work with GenieGo?  I'm using an early Airport by Apple.  Been trying to get my GenieGo working for a month!

    Tech support says my wireless router may not be compatible.  What routers work with GenieGo?  I'm using an early Airport by Apple.  Been trying to get my GenieGo working for a month!
    last modified by nashvillecustomer
  • is my Toshiba Thrive AT100 compatable with software needed for genie go?

    My thrive is running android 4.0.0 version.  Tried to load video player and nothing happens.  Couldn't find anywhere that says any Toshiba products are supported, just Samsung.  Any info???
    created by waultjr
  • GenieGo DRM Connection Issue???

    GenieGo Won't stream due to drm connection issue. It has been working fine for a month. How do I remedy this?
    last modified by schubaccah
  • GENIEGO Android app

    When might the GENIEGO app for Android Lollipop be updated?
    last modified by voodo2
  • GenieGo internet connection problems

    I'm a new Genie Go user and have had problems with both my genie receiver and genie go frequently losing the connection to my home network. After several months of calls to tech support they finally sent out a tech su...
    last modified by jaba
  • System Info and Network Assistant

    I have a 2nd gen GenieGO - the light is blue.  I have reset the GenieGo (2 minute reset), and deleted and reinstalled the apps on my PC, macbook, iPad and iPhone.  Currently getting an error of 4-4001-1.&nbs...
    last modified by levelb
  • Installing two more boxes

    Direct TV was here yesterday installing the Geniogo.   Two more boxes need to be done. What do I need to do for this boxes to be connected? Thank you
    last modified by dawnc86548
  • logging in

    I cannot log into Genie Go.  It worked fine a month or so ago, but this morning, getting ready to go on vacation, I found I cannot log in.  I keep getting an Incorrect Email/Password Combination (AR/2001).&n...
    last modified by dlr
  • Audio Problems with GenieGo

    I seem to have problems with the way the audio is processed with GenieGo..  It seems to have too much audio gain so the sound gets distorted.   I have to turn the volume to almost extremely low values o...
    last modified by reddenedbeard
  • Android KitKat 4.4.2 Kernel 3.4.67 Kills GenieGO Client

    So, all the Android GenieGo client issues seem to be related to 'Droid... And today, I had an update pushed to my tablet and now the GenieGO client crashes after load if you select (touch) any button or selection. &nb...
    last modified by jeoii
  • GenieGo on Mac OSX crashes..

    all -   Am wondering if this is a common occurrence out there or if its just me, but when i run GenieGo on my Mac (latest version geneigo, running latest yosemite osx) it will crash (spinning color ball) whenev...
    last modified by cmstanley
  • Verizon Elipsis tablet with Android KitKat

    I upgraded my Verizon Elipsis tablet to Android KitKat and now i can't change my storage location to my SD card.  I understand that Google changed the SD card permissions, but I was hoping the app was getting upg...
    last modified by pdeangelis
  • Can't Port Forward

    Port Forwarding wouldn't work and Windstream WOULD NOT help me.  I contacted SgemCom regarding this but am not exactly sure what to do.  I was in and out of my router through Windstream several times, changi...
    last modified by dablues
  • Receiver (GenieGO) No wireless internet connection.

    Today, I just had a tech come and set up a new Genie HR-700 w/3 mini clients.  I am unable to connect the main HR-700 unit to my wireless network/internet connection; I keep getting the same error code.  I c...
    last modified by txgrl1977
  • Geniego Not Connecting With Laptop

    Geniego was working on my Lenovo Yoga laptop with Windows 8.1 before. There was a client update that I had to download and now it cannot find the DVR and complete the last connection status. The client update appeared...
    last modified by southdown13
  • Running GenieGo 2.1.067 on Android 5, blows up when downloading.

    So far I have tried un-installing, re-installing, resetting to factory defaults, but cannot get a movie or show to download. It will prepare a show, but as soon as it asked to download it, it blows up. Even tried loca...
    last modified by larrysmithidic
  • Genie Go computer client not seeing network adapter

    This problom has already been posted PLEASE ANSWER
    last modified by strunkmp
  • GenieGo app on Windows 8.1 file location

    I set up GenieGo to download to my Windows 8.1 tablet yesterday, then found out I could NOT change the location of the download to D:\ driver (my SD drive with capacity).  I can use internal C:\ drive, which is a...
    last modified by t3
  • Can't get Geniego to work on LG Flex (Kitkat 4.4.2)

    It worked once upon a time, but I've been having issues with my router and couldn't keep a connection.  That was fixed yesterday (got a new router), and now I can connect to my Kindle (so I know it's not the Geni...
    last modified by finydb
  • can't delete show from client

    Ever since the last update a week or two ago, I now have a couple of shows that I have watched that are on my computer that it will not let me delete.  I have deleted them from my DVR, and when I click "Delete fr...
    last modified by chazon64