• Genie will not Connect to WiFi

    Had a Genie installed this weekend, HR44. When the tech was here he had me connect to my WiFi and it worked fine. I noticed today, trying to use the GenieGo, that the Genie Receiver is no longer connect and will not c...
    last modified by michael.seifert
  • I cannot use vod or anything else on my genie..says no internet

    Yes in the info it shows connected to the internet. yes it is connected wireless.  My android app says its offline. I cannot use any apps on the directv as in vod pandora.
    created by dirtydogbar
  • we called direct tv regarding the message on the tv menu stating the $500 Genie DVR was being offered and to call in for it but we were told we dont qualify? we are 3yr customers?

    We called Direct tv after seeing the message on the menu of the tv that stated the $500 Genie Upgrade for free and to call 888-632-3646.  We explained why we were calling to two different people and the second gi...
    last modified by arizdare
  • HR24-500 GenieGo will not prepare or stream

    I have 4 DVRs. HR20-700, HR20-700, HR24-500, HR44-500 I've had GenieGo since the first month it was released (as nomad) and it's the older Nomad model.   For the years I've had it, I've become really good at tr...
    last modified by taylorh
  • GenieGO OOH is  successfully set up, but will not work outside of the home network

    GenieGO OOH is successfully set up on my laptop and iPad.  When I test the OOH access from my home network, it says that it has been set up correctly.  On the iPad app, all of the receivers are shown as conn...
    last modified by drgngrl
  • after connecting a external drive can i take the drive with me to view the movies

    i want to use the external drive to download content and then take the drive with me so i can view it later.
    last modified by rogerh888
  • GenieGO stuck on solid yellow light

    I'm very extremely frustrated because the GenieGO worked for a week and then it's not worked since. It's just stuck showing a solid yellow/amber light and not the 3 blue lights. I have the Genie Receiver connected to ...
    last modified by aasusiq68
  • Transferred GenieGo show playing on Macbook through Apple TV no sound

    I recently got a GenieGo and transferred a number of shows to my MacbookPro.  I am trying to watch them on my Macbook using the GenieGo app and Airplay through a MacTV to my HDTV.  The picture is showing on ...
    last modified by gfuller
  • GenieGo is junk

    I've had a GenieGo for a couple of months now and it is totally useless.  I stayed on the phone with a DirecTV rep for about an hour to get it set up.  Ever since then I haven't been able to use it for what ...
    last modified by cowboysfan1172
  • Geniego not downloading or streaming

    I noticed I was having the same problem today as others have recently described.  I called the Geniego technical assistance department.  They immediately indicated it was a known problem that started to occu...
    created by gwnorowski
  • My GenieGo is stuck on "waiting to prepare" I have resetted everything from the nomad to the router to the DVR and nothing works.  What could be the problem?

    Directv is going to send me a cinema connection kit but I don't think that is the problem.
    last modified by jesco74
  • Help please!

    Hi, I've had my GenieGO for a while now and I've never seemed to got it to work. I have the app on my iPhone, iPad and Macbook. I've tried the Out of Home Access and it didn't work. I did the firewall settings and not...
    last modified by josegomez
  • Genie Go Stops at "Waiting To Prepare"

    I have recently installed my new Genie HR44 with two wired Genie Mini Clients. Everything with the Initial install appears to work, I am able to use my iPhone, Nexus 7 and Original Surface Pro 8.1, with Live Streaming...
    last modified by bedchevy
  • genie go storage on android devices

    Downloaded programs do not seem to use my sd card on my android device.  It looks like it only uses internal storage.  It's there a way to get it to use my sd card for downloaded programs rather than interna...
    last modified by fanofthemick
  • how to delete items from history

    I am a new client and the history section for recordings is already cluttered, how can I delete all of the cancelled and deletions from this area?   If this isn't possible can I move or list the recorded program...
    last modified by markakapops
  • Support for Samsung Galaxy Tab Pro.

    Everything works streaming over my network, but will not play downloaded content from the device. Any suggestions?
    last modified by morris_223
  • How to delete device on Genie Go

    I already have 4 devices connected to GenieGo. Added a 5th device which, ultimately, I did not like and returned to the store. I have now purchased a new device I'd like to connect, but that would be my 6th device a...
    last modified by bcinsd
  • "Not supported on a rooted device"

    But my new tablet is not rooted. Any ideas on how to fix this problem?
    last modified by bcinsd
  • Adding an external disk to GenieGo

    I haven't yet done initial setup of the GenieGo.  What does adding the external disk allow? Just -- More programming to be prepared for loading onto my laptop for offline viewing?  Are there any advantages f...
    last modified by gfuller
  • GenieGO remote access problem Solved

    I received a new Arris TG862 modem from my internet service provider Time Warner Cable last week. I was unable to access the Out of Home feature with my GenieGo. After about a week of back and forth between TWC, Direc...
    created by adetry