• Genie Go Stops at "Waiting To Prepare"

    I have recently installed my new Genie HR44 with two wired Genie Mini Clients. Everything with the Initial install appears to work, I am able to use my iPhone, Nexus 7 and Original Surface Pro 8.1, with Live Streaming...
    last modified by bedchevy
  • genie go storage on android devices

    Downloaded programs do not seem to use my sd card on my android device.  It looks like it only uses internal storage.  It's there a way to get it to use my sd card for downloaded programs rather than interna...
    last modified by fanofthemick
  • how to delete items from history

    I am a new client and the history section for recordings is already cluttered, how can I delete all of the cancelled and deletions from this area?   If this isn't possible can I move or list the recorded program...
    last modified by markakapops
  • Support for Samsung Galaxy Tab Pro.

    Everything works streaming over my network, but will not play downloaded content from the device. Any suggestions?
    last modified by morris_223
  • How to delete device on Genie Go

    I already have 4 devices connected to GenieGo. Added a 5th device which, ultimately, I did not like and returned to the store. I have now purchased a new device I'd like to connect, but that would be my 6th device a...
    last modified by bcinsd
  • "Not supported on a rooted device"

    But my new tablet is not rooted. Any ideas on how to fix this problem?
    last modified by bcinsd
  • Adding an external disk to GenieGo

    I haven't yet done initial setup of the GenieGo.  What does adding the external disk allow? Just -- More programming to be prepared for loading onto my laptop for offline viewing?  Are there any advantages f...
    last modified by gfuller
  • GenieGO remote access problem Solved

    I received a new Arris TG862 modem from my internet service provider Time Warner Cable last week. I was unable to access the Out of Home feature with my GenieGo. After about a week of back and forth between TWC, Direc...
    created by adetry
  • Unable to login to Directv app on iPad

    I am unable to login to the Directv app on my iPad. I can login through the website just fine but when promoted to enter email and password in the app it gives me and invalid email password combination error message. ...
    last modified by crw0mxb
  • Genie Go - iPad background download

    Genie Go for the iPad/iPhone is not working very well for me.  Every time I want to download a show I have to bring up the app and babysit it to keep the download going.  If the pad/phone shut down or the ap...
    last modified by shaka999
  • Can't find GenieGo, Can't remote access.

    (This is a new post for an ongoing problem)   Main question, can I set up a remote access from outside my home network?   I'm in the UK.  I've been streaming my GenieGo for two weeks.  The electr...
    last modified by rickdel
  • GenieGO remote access problem.

    I'm sure this question has been presented and answered here already, but I couldn't find it.   Anyhow, I'm in the UK.  I've been remotely connecting and streaming from my GenieGo for the past two weeks unt...
    last modified by rickdel
  • error 1907 from latest update

    This error code says "could not register font Andale Mono.  Verify that you have sufficient permission to install fonts and that the system supports this font."  I have windows 8 and after countless hours, g...
    last modified by loser
  • Genie Go continually drops internet connection

    This Genie Go continually drops the internet connection and it is the only device in the house that does this. The Gateway Wifi is a Motorola SBG6782AC broadcasting at 5GHz, is located upstairs. Genie Go as well as la...
    last modified by fabulouslasvegas
  • Genie lag

    I just got a genie and 2 mini genies, They are connected by the internet. I was told that changing channels was almost instant without the lag. Problem is I have a lag. Could this be due to the size of my router?
    last modified by bigdaddy21
  • What is the update file from server cannot be verified? We will try again.

    What is the update file from server cannot be verified? We will try again. Then there is an Acknowledge button to click. I click it and it keeps coming back. I cannot find any information on this in the documentation.
    last modified by tbelle9898
  • should i change my appt date

    I have a scheduled install of my genie to replace my older box from 8-12 and I just found out that from 8-10 we will not have power due to someone fixing something.  Do I need to reschedule my appt for installation?
    last modified by alinchase
  • Too many active locations! Genie

    Hi there,   every time I turn on my TV while 3 other roommates are watching tv, I get a too many active locations display. Doesn't the Genie have 5 tuners. There are only 3 active receivers running with no one ...
    last modified by tvlover123
  • I have the GenieGo app on my iPad. Do I still need a separate device? It says it's "free" on my account, how do I order?

    i Have the age imago App installed on my iPad. When I go to My Account and look at my equipment, it says "activate" for GenieGo and says it's Free equipment@. But it won't let me activate, it says equipment is needed....
    last modified by i006309
  • Activate a Momad

    DCD I have a question if I may. I was given a Nomad, have been a customer of Directv for years and I too am having trouble getting it to activate. I have 3 HD-DVR's and also have them ALL connected to the Internet. Wh...
    last modified by mightyo