• Geniego not downloading or streaming

    I noticed I was having the same problem today as others have recently described.  I called the Geniego technical assistance department.  They immediately indicated it was a known problem that started to occu...
    gwnorowski
    created by gwnorowski
  • My GenieGo is stuck on "waiting to prepare" I have resetted everything from the nomad to the router to the DVR and nothing works.  What could be the problem?

    Directv is going to send me a cinema connection kit but I don't think that is the problem.
    jesco74
    last modified by jesco74
  • Help please!

    Hi, I've had my GenieGO for a while now and I've never seemed to got it to work. I have the app on my iPhone, iPad and Macbook. I've tried the Out of Home Access and it didn't work. I did the firewall settings and not...
    josegomez
    last modified by josegomez
  • Genie Go Stops at "Waiting To Prepare"

    I have recently installed my new Genie HR44 with two wired Genie Mini Clients. Everything with the Initial install appears to work, I am able to use my iPhone, Nexus 7 and Original Surface Pro 8.1, with Live Streaming...
    bedchevy
    last modified by bedchevy
  • genie go storage on android devices

    Downloaded programs do not seem to use my sd card on my android device.  It looks like it only uses internal storage.  It's there a way to get it to use my sd card for downloaded programs rather than interna...
    fanofthemick
    last modified by fanofthemick
  • how to delete items from history

    I am a new client and the history section for recordings is already cluttered, how can I delete all of the cancelled and deletions from this area?   If this isn't possible can I move or list the recorded program...
    markakapops
    last modified by markakapops
  • Support for Samsung Galaxy Tab Pro.

    Everything works streaming over my network, but will not play downloaded content from the device. Any suggestions?
    morris_223
    last modified by morris_223
  • How to delete device on Genie Go

    I already have 4 devices connected to GenieGo. Added a 5th device which, ultimately, I did not like and returned to the store. I have now purchased a new device I'd like to connect, but that would be my 6th device a...
    bcinsd
    last modified by bcinsd
  • "Not supported on a rooted device"

    But my new tablet is not rooted. Any ideas on how to fix this problem?
    bcinsd
    last modified by bcinsd
  • Adding an external disk to GenieGo

    I haven't yet done initial setup of the GenieGo.  What does adding the external disk allow? Just -- More programming to be prepared for loading onto my laptop for offline viewing?  Are there any advantages f...
    gfuller
    last modified by gfuller
  • GenieGO remote access problem Solved

    I received a new Arris TG862 modem from my internet service provider Time Warner Cable last week. I was unable to access the Out of Home feature with my GenieGo. After about a week of back and forth between TWC, Direc...
    adetry
    created by adetry
  • Unable to login to Directv app on iPad

    I am unable to login to the Directv app on my iPad. I can login through the website just fine but when promoted to enter email and password in the app it gives me and invalid email password combination error message. ...
    crw0mxb
    last modified by crw0mxb
  • Genie Go - iPad background download

    Genie Go for the iPad/iPhone is not working very well for me.  Every time I want to download a show I have to bring up the app and babysit it to keep the download going.  If the pad/phone shut down or the ap...
    shaka999
    last modified by shaka999
  • Can't find GenieGo, Can't remote access.

    (This is a new post for an ongoing problem)   Main question, can I set up a remote access from outside my home network?   I'm in the UK.  I've been streaming my GenieGo for two weeks.  The electr...
    rickdel
    last modified by rickdel
  • GenieGO remote access problem.

    I'm sure this question has been presented and answered here already, but I couldn't find it.   Anyhow, I'm in the UK.  I've been remotely connecting and streaming from my GenieGo for the past two weeks unt...
    rickdel
    last modified by rickdel
  • error 1907 from latest update

    This error code says "could not register font Andale Mono.  Verify that you have sufficient permission to install fonts and that the system supports this font."  I have windows 8 and after countless hours, g...
    loser
    last modified by loser
  • Genie Go continually drops internet connection

    This Genie Go continually drops the internet connection and it is the only device in the house that does this. The Gateway Wifi is a Motorola SBG6782AC broadcasting at 5GHz, is located upstairs. Genie Go as well as la...
    fabulouslasvegas
    last modified by fabulouslasvegas
  • Genie lag

    I just got a genie and 2 mini genies, They are connected by the internet. I was told that changing channels was almost instant without the lag. Problem is I have a lag. Could this be due to the size of my router?
    bigdaddy21
    last modified by bigdaddy21
  • What is the update file from server cannot be verified? We will try again.

    What is the update file from server cannot be verified? We will try again. Then there is an Acknowledge button to click. I click it and it keeps coming back. I cannot find any information on this in the documentation.
    tbelle9898
    last modified by tbelle9898
  • should i change my appt date

    I have a scheduled install of my genie to replace my older box from 8-12 and I just found out that from 8-10 we will not have power due to someone fixing something.  Do I need to reschedule my appt for installation?
    alinchase
    last modified by alinchase