• what is GenieGo connectivity test 6 looking for?

    OOH is not working on Win 8 laptop in Win 7 compatibility mode and connectivity test fails test 6.  What is this test looking for ?
    last modified by handysaint
  • Genie insufficient storage space

    When I try to download a program I get an error message that says insufficient storage space, however when I go into system info and check my storage it says 6.2gb free of 14.9gb. So why can't I download my program?&n...
    last modified by maxum3300
  • GenieGo PC app "no network connection" error

    Hello, I have a GenieGo that has been working fine and I can access it from my iPhone both inside and outside my house.  It had been working on my PC as well, but now for some reason it has stopped working. ...
    last modified by ctrost
  • DIRECTV2PC alternate solution for new Surface Pro 3?

    Hi all. I have to retire my desktop/Win7 computer and have purchased a Surface Pro 3. In going through the setup and looking online it appears that DIRECTV2PC does not work on the SP3.   Basically, my question i...
    last modified by kjgarrison
  • Out of Home Does Not Work

    I am pretty familiar with routers and networking but for the life of me I cannot get OOH to work on my GenieGo.   GenieGo IP is Router is Linksys AC1900 GenieGo shows ports used are 8082 and 8083...
    last modified by noyb68
  • Geniego "waiting to prepare"

    I asked for assistance on this issue 2 weeks ago but haven't received any responses.  My previous post is now labeled "assumed answered".  I have been using Geniego successfully for 2 years to download conte...
    last modified by gwnorowski
  • Unable to add your device

    I am able to activate numerous other devices, but I can't get the app to activate on my iPhone 6.  My wife's iphone 6 works fine.  Any ideas? Mine recognizes the genie go, but will not add the device.  ...
    last modified by wis12345
  • Genie Go Will Not Connect

    hello MODS, first time post.  genie go hr 34 series.  want to stream on PC.  did network setup on receiver - success.  check network connection test in menu of directv receiver - success.  che...
    last modified by justbeenseen
  • Genie Go and Airport Issues

    Just purchased Genie Go and cannot get the app to recognize.  Here is what I have as a network...   CenturyLink C1000A modem/router Airport Extreme Airport Express (version 2)   Downstairs the phone lin...
    last modified by zursch
  • GenieGO Streaming using 3G/4G Cellular Network Connection?

    Is it possible to "Stream" GenieGO programs using 3G/4G Cellular Network Connection?
    last modified by kozlr
  • I can sign in to direct.com, but credentials for directv.com/guide do not work.

    I can sign in to direct.com, but credentials for directv.com/guide or playlist or GenieGo, or any mobile app does not work.   Tried to get help through chat, who routed me to call techinical support, who routed ...
    last modified by davidsven
  • Make the Genie DVR stop playing the next episode in line automatically

    When one of several episodes of a program is played on the Genie DVR, then deleted, we get another pop up menu telling us the next program will automatically start unless we click "cancel".  How do we stop that?&...
    last modified by lcarrain
  • Samsung Galaxy Tab 3 and GenieGo

    I have a Galaxy Tab 3 10.1.  The GenieGo App downloads without problem however when I try to open, it is just a black, blank screen.  Occasionally, it will give an error message saying GenieGo is not respond...
    last modified by badcorgi
  • how do I delete GenieGo?

    How do I delete GenieGo from my computer?
    last modified by samre
  • "cannot process streaming request"

    After running for a llittle while,  whenever playing playlist at home or OOH on Android mobile device, Geniego times out and I get a streaming error message.  Still won't play  my playlist from iPad at ...
    last modified by toddwitt
  • Erase programs remotely ?

    I need to be able to delete programs from my HR-44 when I am away from home.  I can record programs on my DVR back home from anywhere in the world with my laptop - and watch them with GenieGo - but I don't find a...
    last modified by watcher123
  • not "seeing" all my DVR's in the Genie Go app

    I am starting to encode more programs and watch them on my iPad, mac etc. but I seem to have a problem.   I noticed that the programs on one of my DVR's, the genie in fact with most of my programs, does not show...
    last modified by billgriffin3
  • GenieGo Preparing file problems

    I have the same problem even worse it will prepare the file but in the process will stop preparing the Download and disappear and I have to restart the whole process again.  This happens only on my Ipad the Iphon...
    last modified by na808
  • How do I use GenieGO on my rooted tablet?

    How do I use GenieGO on my rooted tablet?   Since when is Directv the Android police?
    last modified by hisself
  • what are the differences between the GenieGo and GenieGo2?

    what are the differences between the GenieGo and GenieGo2?
    last modified by mrobb11