• DirectTv Everywhere Help

    I have tried to get directtv everywhere to work in IE, Edge, FireFox, and Chrome and have been unsuccessful.  I have contacted tech support twice, and their only suggestion is uninstall and reinstall the player g...
    last modified by okdufer
  • Geniego on android fails unless one is on their home network

    Geniego will not work for offline viewing.  If in airplane mode it loops for minutes signing in then gives a blank screen for a few minutes then ends.  It has always had problems when not on the home network...
    last modified by dp020289
  • New retina macbook fails

    Trying to install GenieGO on the new Macbook.   The app installs but won't connect to genie go.  the error say the date and time is wrong when it is not  When I run again the error changes to missi...
    last modified by inmnbob
  • NVG589 Uverse router.  Has anyone successfully connected out of home?  If so, how?

    I have tried everything, including port forwarding per AT&T and Directv instructions, with no success.  I am directly connected to the router.  Have also had a tech visit with one hour phone call to tech...
    last modified by randypaul@mac.com
  • Geniego installation fail with Arris NVG589 router.  Any suggestions?

    I tried to self install with my ATT Arris NVG router and failed.  After consulting tech support, Directv sent out a tech, who announced that he knew nothing about Genie Go.  Then they sent another tech who d...
    last modified by randypaul@mac.com
  • Genie Go stopped working  flashing amber light alternates with solid blue

    Hello,   Our Genie Go worked for about a week, and then it started alternating between a solid blue light and flashing amber light (it's the Genie Go 2 -- single light).    After resetting everyth...
    last modified by susanwink
  • Genie says its recording TV Live???

    I currently have the Genie to where you can record 5 channels at once.  In the past couple of wks I have noticed that it has only been recording 3 programs not 5 and I am missing some shows.  Finally I was h...
    last modified by natashia
  • GenieGO keeps resetting ip address and ports

    Sometimes it happens within seconds if I just close the GenieGo system info window and then reopen it without doing anything else. Mostly it happens after I gather the ip address and ports and using Airport Utility ed...
    last modified by cwb
  • Season passes will not record. Anyone have a solution?

    Season pass is set up but shows do not record. This started when new format listing individual seasons went into effect. I even replaced my genie and it made no difference. Has anyone found a solution other then recor...
    last modified by nseestedt
  • Recording too long to play back?

    I have a Genie DVR with a Genie Go. I recorded the final round of the British Open and when I tried to stream it to my Samsung Tablet I got an error that the recording was too long to stream.  I was at home on th...
    last modified by gilbugs
  • Shows GenieGo downloaded to iPad vanish from device

    Indeed, buggy operation, but most frustrating is to prepare AND download several programs to the iPad. After verifying they are downloaded and ready to watch, we return to the iPad later to find all the programs have ...
    last modified by cpbdirectv
  • Are we to forward just the 2 GenieGO ports?

    I had to do the manual port forwarding since my router (Netgear Nighthawk R8000) was not listed among those for the automated port forwarding.   Are we to forward solely the 2 ports (e.g. 8032 & 8033) that's...
    last modified by johnjlewis
  • Copying from PC to ipod/iphone/ipad

     Already ordered my nomad, yesterday ! have a question, is it possible to transfer from nomad to PC and then later on to iOS ? like if I go on a trip would like to take with me several movies on my laptop and the...
    last modified by bennasar
  • GenieGO reporting different MAC address

    I noticed that in the sysinfo (as part of setting up port forwarding), the MAC address was off in the last character (8 instead of 9).  The box, as well as my router, reports a MAC address that ends in 9.  T...
    last modified by johnjlewis
  • Unable to initiate install

    I've downloaded Nomad PC App on my Windows 7 laptop.  Get an error message of "Could not create user setting folder".  Any advice to work around this error would be much appreciated
    last modified by kimball12
  • Samsung Android tablets

    Has anyone gotten there samsung android tablets (or any Android tablet) to play videos downloaded to the device? Mine will prepare and download shows from the geniego. When I try to play them all I get is "optimizing ...
    last modified by morris_223
  • Out of Home Streaming Not Working

    I setup my GenieGo and everything works except Out of Home streaming.  I have tried from three devices - Win8.1 laptop, Android tablet and Android phone.  All three devices connect to Out of Home, and when r...
    last modified by formernavy
  • why won't picture show when i hit full screen?

    i'm using geniego on a surface pro 3. when i am playing a show if i hit the full screen button then the screen goes black. i still have sound but no picture. the only way for me to expand the picture is to pull the co...
    last modified by montresor
  • Out Of Home Issues with ATT ARRIS/NVG510

    I'm calling it a night for now but noticed a similar thread a few days ago that was never resolved.   Have ATT ARRIS router NVG510. Followed all router instructions to set up ports 8082 and 8083. I can pull up ...
    last modified by admcc
  • Geniego out of home access is working with the exception of one network

    I have been able to access out of home streaming content on a few different wifi networks. Unfortunately, it doesn't work on the out of home network I use the most.  It  plays for a few seconds and freezes o...
    last modified by sbbender