• I have the genie go on my ipad air and recently I cannot get past the verifying stage on sign in when I am out of home.

    I have Genie Go on my ipad air and recently cannot get past the verifying your ipad screen when signing in?? It never used to have these problems but now it is most of the time??
    last modified by carrieandjeff@gmail.com
  • GenieGo setup with Zyxel P-663HN-51

    I am having great difficulty trying to set up my GenieGo for OOH with my Zyxel P-663HN-51 modem/router. I have spent literally hours on the phone with both Directv and my ISP. I have the ports forwarded and my app on ...
    last modified by raybenn
  • Geniego Storage

      I have a Geniego up and working with a PC app. From what I read the Geniego has its own storage and you can add an external hard drive. When I download a show to my PC the “Download List” pull dow...
    last modified by jhatcher
  • PC can not find genie go

    genie go installed on my pc while traveling away from my home network. When I open it for the first time, my PC can not find the genie go. my IOS devices connect just fine.
    last modified by tblaise
  • streaming to Mexico

    We currently use the Comcast Blast! internet connection in conjunction with Dish's hopper. We are able to watch all channels on a computer in Mexico in high definition as if we were at the home location in Colorado.&n...
    last modified by fredroo
  • Geniego on iPad mini won't activate

    My daughter's iPad mini just stays on the "activating your GenieGo" screen but it just turns and turns and never finishes. I've reinstalled the app twice, powered down the GenieGo and done a red button reset on it as ...
  • GenieGo will not connect to my network

    Received my geniego yesterday. Hooked it up plugged it in and started down loading two movies. The light on the GenieGo turned amber and it disconnected from my network. I have tried several different cat 5 cables on ...
    last modified by jimsoper
  • No audio, but get video when playing GenieGo on new ASUS PC

    I recently setup a new ASUS PC running an AMD A10-6700 with Windows 8.1 X64, and when I try to watch shows via GenieGo I see the video, but there is no audio.  Other streaming apps do have audio.  I checked ...
    last modified by nic516
  • Genie go stopped working with ipad

    I got a Geniego about 3 weeks ago and set it up with no problems. Even though it is a little slow I was able to watch and download programs from my dvr. Then I starting having problems with downloads where it was sayi...
    last modified by blusage61
  • SonicTap Piano: No longer exclusively piano music

    I've been very pleased with the Piano SonicTap channel for several years. It actually plays exclusively piano music without a hint of any other musical instrument. Bravo!   Today, May 11, 2014 at about 8:40 AM P...
    last modified by ldighera
  • Genie Go will not delete programs

    I have an ipad air and genie go. Everything works like it is supposed to although when I am on my ipad using the direct tv app and go to the "on DVR" section and try to delete a program it get this message "the operat...
    last modified by garythfla
  • i can not select an external drive in the preferences mac oxx client

    in general preferences ( mac osx client software i select browse and no matter which external hard drive on my chain i browse to select greys out as soon as i click on it including usb thumb drives i had intended to u...
    last modified by lee99
  • Anyone experience switching channels between a recorded program and live program, where the recorded program alway resumes from the beginning?

    Noticed this on the wired mini-Genie and not on the main box.
    created by pcguy2u
  • Not crazy about the new Genie remote

    I hate how they combined the Play and Pause buttons. If I want to see how far I am in a program I'm watching, I have to pause it to see the ticker. Unless I'm missing something?   Also, since there's no slide ba...
    last modified by roxie
  • GenieGo OOH Setup with Linksys WRT1900AC

    Having trouble setting up GenieGo out of home access with new Linksys WRT1900AC router.  There seems to be no option for selecting that router in set-up.  I use the router it selects WRT100? during set-up bu...
    created by pattermj
  • Show Progress Bar During Show

    I know this sounds simply, but is there a button on the remote to show the progress bar during a show without having to pause and then play the show? 
    last modified by moofausa
  • GenieGO doesn't work on Oneplus One phone

    I recently purchased a OnePlus One phone and noticed that GenieGO does not work on the phone. I have it completely stock and unmodified in any way its an approved Google device and is officially supported. Home - On...
    last modified by klwillis
  • Deleting programs from DVR when away from home

    Hi, just received the Genie Go.  I'm able to stream programs saved in my playlist on the DVR. After watching however, I can't figure out how to delete the program when away from home.   When I'm at the hous...
    last modified by concon
  • GenieGo app always in Out of Home mode

    I have the GenieGo app downloaded on both my Samsung Galaxy Tab 2 tablet and my Galaxy S3 phone. Out of home is working fine, i can stream recordings from my DVR no problem. The problem is when I am home and connected...
    last modified by maxum3300
  • GenieGo can't find DVR

    I have HR34 receiver. I have whole home which is working, I have a Cinema connect kit. I had Directv come install tv prior to at&t installing uverse, but I have uverse installed now (NGV589 modem) I have tried to ...
    last modified by kyleax1@yahoo.com