• Receiver (GenieGO) No wireless internet connection.

    Today, I just had a tech come and set up a new Genie HR-700 w/3 mini clients.  I am unable to connect the main HR-700 unit to my wireless network/internet connection; I keep getting the same error code.  I c...
    last modified by txgrl1977
  • Geniego Not Connecting With Laptop

    Geniego was working on my Lenovo Yoga laptop with Windows 8.1 before. There was a client update that I had to download and now it cannot find the DVR and complete the last connection status. The client update appeared...
    last modified by southdown13
  • Running GenieGo 2.1.067 on Android 5, blows up when downloading.

    So far I have tried un-installing, re-installing, resetting to factory defaults, but cannot get a movie or show to download. It will prepare a show, but as soon as it asked to download it, it blows up. Even tried loca...
    last modified by larrysmithidic
  • Genie Go computer client not seeing network adapter

    This problom has already been posted PLEASE ANSWER
    last modified by strunkmp
  • GenieGo app on Windows 8.1 file location

    I set up GenieGo to download to my Windows 8.1 tablet yesterday, then found out I could NOT change the location of the download to D:\ driver (my SD drive with capacity).  I can use internal C:\ drive, which is a...
    last modified by t3
  • Can't get Geniego to work on LG Flex (Kitkat 4.4.2)

    It worked once upon a time, but I've been having issues with my router and couldn't keep a connection.  That was fixed yesterday (got a new router), and now I can connect to my Kindle (so I know it's not the Geni...
    last modified by finydb
  • can't delete show from client

    Ever since the last update a week or two ago, I now have a couple of shows that I have watched that are on my computer that it will not let me delete.  I have deleted them from my DVR, and when I click "Delete fr...
    last modified by chazon64
  • Show Not Showing Up on GenieGo

    I recently hooked up GenieGo and everything seemed to be working just fine within my home network. On Sunday I was able to watch The Walking Dead on my laptop in bed while it was being recorded on the DVR in the livin...
    last modified by miked
  • Ipad video aspect ratio.

    I was just trying out my new geniego on my ipad.  How do I get it to play in widescreen?  I put it in full screen but my picture was being badly cropped.
    last modified by boughdt2
  • What causes genie go programs to disappear?

    I lost 2 of 4 one hour TV shows within 24 hrs after downloading them. I know they downloaded successfully and I did not use my laptop at all after that. I do not have internet access at my destination so I could not r...
    last modified by loser
  • GenieGo Doesn't Work

    Directv should pay ME $99 for the frustration of dealing with this terrible piece of equipment.  This thing has failed to stream nine of ten times I've used it since getting it over Christmas.  Ports forward...
    last modified by dancolostate
  • Only some shows have artwork downloaded.

    Using the Mac app, only a few shows will have the album artwork for the shows listed. The others are all blue.  Any reason why or a way to force an artwork update.
    last modified by flapbreaker
  • When adding app, it says unable to add device as I am missing one or more system requirements.  Directv engineering can not solve this issue.  Ongoing for over 4 months.

    Have been on the phone with DTV so many times.  Deleted the app.  Reinstalled.  Get to the add your device screen and die there.  Says one or more system requirements missing, but neither I nor DTV...
    last modified by possumposs
  • Genie Go will not stream

    The Genie Go will not stream while away from home.  It has worked in the past and not working at this time.  Message that occurs: "Unable to Stream - Cannot complete your stream request at this time. Please ...
    last modified by deni
  • geniego app crashes

    Was finally able to use geniego app on my nook hd but now I cannot "watch now". It starts to play something from my dvr playlist and then the app closes on its own without any message. It might playback for up to a fe...
    last modified by kugie
  • On-Demand and Genie issues

    I have been a loyal directv customer since 2010. I have enjoyed the service until I made the mistake of being sold on the Genie aka ***.  The first genie I received wouldnt power up after 3 months of usage. With ...
    last modified by chaliebronco
  • No network connection detected with GenieGo application for Windows 8.1

    I have been battling this issue for some time now.  Today I had a Directv installer out and he did the best he could but still no love.  The tech got onto the phone with Directv IS department to try to come ...
    last modified by letmein2
  • no client id

    When starting session on my ipad i get a code 3004.  Failure to complete.  i check the system settings and it has no client id.  i go to another ipad and it works no problems
    last modified by esko

    If I have a Genie Go to use on my MacBook Air, can I then use my MacBook Air with Apple TV to stream to a large screen TV?
    last modified by debbie@tikinoevil.com
  • iPhone lost GenieGo connection after one month of it working, out of home

    I'm having my problems with the GenieGo.  The unit and the installation are fine, but the software on the receiving end is so security minded that it locks out legitimate users.   I'm up in Fairbanks AK...
    last modified by skyking32