• Why can I not watch some channels even though I am connected to my network? The remote in the app works but the live watching says Im not connected

    I can work the receiver from the app, but when I try to watch tv from phone it says I need to be on the same network as receiver. I am on the same network. The remote portion of the app works. Whats wrong here?
    last modified by ledford
  • Unable to log into the DIRECTV Android app

    Can not log into the android app on ANY of our Samsung devices. "Error code 0651 Account Not Active" My iPad on the other hand works just fine and I can log into the webpage on my computer. Tech Support has been no he...
    last modified by argkampfhund
  • Chromecast - not working with tablet app

    i usually get the chromecast button to cast the screen when Im in my directv application for my tablet, and all of a sudden its gone. 
    last modified by winningteam
  • TV Shows Spanish

    When I watch a TV show, there are Spanish subtitles. I couldn't see anywhere in "Settings" where I can turn off subtitles. I'm using an iPad2.
    last modified by kittifer
  • New ATT/DirecTV privacy policy is cause for concern

    Just tried to log into my iPhone app and was hit with the insidious new agreement policy. Read this to learn more: AT&T making it even harder for you to protect your privacy - LA Times   "In completing his...
    last modified by mrsnak
  • DIRECTV App & HBO Go Not Logging In

    Is anyone else having an issue with this?   For the DIRECTV App, I can only sign in online on my computer. When I try logging into my mobile app I get always get an error saying "Account Not Active" and I once g...
    last modified by justpeachy00
  • DirecTV iPad app only displays "out of home."

    DirecTV iPad app will not connect to home network.  Displays "out of home" when I am in fact home. Works fine on my iPhone. Called support and they said they have never heard of the issue. Can't believe I'm the o...
    last modified by vatechhokie1987
  • Can't login to any mobile apps using DirecTV credentials

    Can't login to hbogo, watch ESPN, or NFL Sunday ticket. I have been able to login in the past. This recently started about a day ago.  I get an error "system error -idebtity manager". Not only do mobile apps not ...
    last modified by bsteiner36
  • Directv App recorded shows watch on tablet not available.

    Why is is I do not even have an option to watch some of my recorded shows on the directv app?   I have a  couple Doctor Who episodes that the only option is to watch on TV,  That is when I have the...
    last modified by murf72
  • Apple Watch app not connecting to receiver after last directv iPhone update

    I have already checked my receiver HR-44 where it shows the "whole home" and made sure all the settings in external devices were set to allow. It had worked fine before, but ever since updating it to the new directv a...
    last modified by gmartin0312
  • Watch DirecTV Win10

    I did a clean install (well as clean as you can get) and went to watch some content online.  Get the prompt to install DirecTV Player, follow that and NOTHING.  Reboot, reinstall, nothing.. It keeps telling ...
    last modified by tschwenke
  • New customer unable to login to DirecTV app

    Since I had home service installed last week I have been unable to login to the DirecTV app on my iPad or access third party apps (HBO, ESPN, etc). At first I received an "incorrect email and password combination" err...
    last modified by dbhurwitz
  • Deleted programs still in iPad app playlist - Geniego

    I cannot delete programs from the iPad list that have already been deleted directly on TV from the remote. I receive error messages that either say to try again later, or cite "error 0": "The operation couldn't be com...
    last modified by caro1
  • ios9 GenieGo app player issue

    Hello,   I recently updated my iphone6 to the new IOS9 software and apparently this causes an issue with the GenieGo app.   When I open the app and play my content, the player has shifted down to the midd...
    last modified by merosler
  • Error : Unable to retrieve configuration.

    I love to use my Directv for tablets mobile app to manage my account and play around with my receivers.  I only use the Android version of the mobile app, and before recently it had been working very good.  ...
    last modified by smitcody
  • Insufficient Bandwidth on iPad

    I am trying to watch a show on my iPad and it now says insufficient bandwidth only the audio will play. Is this an app, iPad, direct tv, or Internet issue? I am not very tech savy so any help would be appreciated.&nbs...
    last modified by mfd53
  • Streaming to Yourself

    Why is it that your are only allowed to locally wireless stream certain channels to your PC, IOS device, or Andriod?  I just changed form Dish where I had the sling device and could locally stream any channel I w...
    last modified by myhardrive
  • I can't watch directv online anymore.

    I keep getting this error message: Sorry, we ran into a problem. Please restart the video player.   I cleaned out my history,uninstalled the online player, logged back in and went through all the steps to reins...
    last modified by paulsky56
  • MLB.tv Account Loses Authentication

    This usually happens to me once or twice a season. My MLB.tv will randomly lose its authentication. My MLB.tv account will show that I do not have any video or audio subscriptions. I subscribe to MLB Extra Innings whi...
    last modified by robacjr
  • DirecTV App Lag on Android.

    Really bad lag streaming live tv on the DirecTV App. Video starts up fine but as soon as the video quality increases after a few seconds the video looks like it's in slow-motion. Getting 35 mbps download speed so band...
    last modified by bobbydd21