• Deleted programs still in iPad app playlist - Geniego

    I cannot delete programs from the iPad list that have already been deleted directly on TV from the remote. I receive error messages that either say to try again later, or cite "error 0": "The operation couldn't be com...
    last modified by caro1
  • ios9 GenieGo app player issue

    Hello,   I recently updated my iphone6 to the new IOS9 software and apparently this causes an issue with the GenieGo app.   When I open the app and play my content, the player has shifted down to the midd...
    last modified by merosler
  • Error : Unable to retrieve configuration.

    I love to use my Directv for tablets mobile app to manage my account and play around with my receivers.  I only use the Android version of the mobile app, and before recently it had been working very good.  ...
    last modified by smitcody
  • Insufficient Bandwidth on iPad

    I am trying to watch a show on my iPad and it now says insufficient bandwidth only the audio will play. Is this an app, iPad, direct tv, or Internet issue? I am not very tech savy so any help would be appreciated.&nbs...
    last modified by mfd53
  • Streaming to Yourself

    Why is it that your are only allowed to locally wireless stream certain channels to your PC, IOS device, or Andriod?  I just changed form Dish where I had the sling device and could locally stream any channel I w...
    last modified by myhardrive
  • I can't watch directv online anymore.

    I keep getting this error message: Sorry, we ran into a problem. Please restart the video player.   I cleaned out my history,uninstalled the online player, logged back in and went through all the steps to reins...
    last modified by paulsky56
  • MLB.tv Account Loses Authentication

    This usually happens to me once or twice a season. My MLB.tv will randomly lose its authentication. My MLB.tv account will show that I do not have any video or audio subscriptions. I subscribe to MLB Extra Innings whi...
    last modified by robacjr
  • DirecTV App Lag on Android.

    Really bad lag streaming live tv on the DirecTV App. Video starts up fine but as soon as the video quality increases after a few seconds the video looks like it's in slow-motion. Getting 35 mbps download speed so band...
    last modified by bobbydd21
  • Sorry, we ran into a problem. Please restart the video player.

    Went through the entire troubleshooting script with a Chat Tech including installing the Beta Flash player with NPAPI and PPAPI.  Video player still won't load.  It used to work for me months ago before the ...
    last modified by reddins
  • How do I update my receiver in my app?

    I just had a Genie 44 installed in my home today.  I went to use my iPhone Directv app and it has my previous receiver listed.  For the life of me I can't figure out how to remove the 24 and update my app to...
    last modified by fillmore_crowe
  • iPad app only allows out of network programming when connected to home network

    When launching the iPad DirecTV app on my iPad it acts like I am not connected to my network and will only allow streaming of out of network programming. The app identifies both of my receivers which are on the same n...
    last modified by bpass
  • DirecTV App for iOS will not accept login/password

    I rejoined DirecTV in 2014. I have the Choice+ entertainment package. I am unable to login to the DirecTV mobile app using the login and password that works for the DirecTV website. I have called in and spoken to tech...
    last modified by gas1ight
  • iOS app won't accept password for GenieGo

    I've decided to post this problem here since the phone technical team can't solve the problem. I have a second generation GenieGo which is properly setup on our home network. We have two Mac clients installed can conn...
    last modified by jpregler@mac.com
  • Re: Streaming to Yourself

    Just curious .... why did you leave Dish?
    last modified by litzdog911
  • Uninstall Directv Player for mac

    How do I uninstall Directv Player 4.0 from a Mac running Lion? The installer gives no option to uninstall, and it isn't a regular application.   And it doesn't work, and is logging errors at a furious rate.
    last modified by robgendreau
  • I am trying to register HBOGO.com but it gave the message HBO isn't a part of my package

    last modified by murali
  • Ipad App Says Out of Home after about 3 days .

    This is a sports bar with about 25 receivers.  All the receivers are connected to the same network and the app works perfectly for about 3 days and then says "out of home".  We need to re-enter the ip addres...
    last modified by denmeddgn
  • DirecTV Player Download Page Not Found

    Hi, I'm attempting to download the DirecTV Player Application for Windows.   The download page redirect to http://directv.vo.llnwd.net/e5/cinema/plugin/DIRECTV_Player_11.0.exe gives a 404 (not found) error. &nbs...
    last modified by nmcevoy
  • Problems with iPhone app, version 4.0.107

    iPhone 6, iOS 8.3. Three DVRs: HR44 and two HR24s. Whole Home authorized, configured, and verified (confirmed at DTV's end). Only two DVRs show up in the receiver list: the 44 and one or the other of the 24s (changes ...
    last modified by kram160
  • Directv player has issues with freezing and playback controls after installing newest version

    As the title says,   I have used the directv player for a few years now, and have never had this issue before.  But just recently I went to watch something and it told me to install the new player, so I did...
    last modified by rationalist