• The local CW in out for all DIRECTV subscribers in Savannah, GA

    It's been over a month that we have been receiving a technical difficulties notification when we go to the channel to view the CW in Savannah, Georgia.  I have contacted DIRECTV customer service and the office of...
    dserfster
    last modified by dserfster
  • Case Management Quality Assurance 24-Point Checklist

    From the service call statement of work: Technician is to complete all steps listed below during Case Management service calls   see attached
    val_installs
    last modified by val_installs
  • Install Question?

    Hi.  Sorry if this is in the wrong place. This past Tue we ended our cable service with SuddenLink and that same day we got Direct TV. Suddenlink was supposed to come immediately and shut off our current cable, b...
    joshireland122
    last modified by joshireland122
  • returning equipment

    This isn't really the correct forum to ask this, but since there is no forum for questions such as this, I'll ask it here and  hope for the best.    I recently disconnected DirecTV.  They sent me...
    cheezit01
    last modified by cheezit01
  • HR44 Stuck in reboot

    I've heard of 2 for sure, possibly a 3rd case where the HR44 (700?) is stuck in a continous reboot.  Does this have anything to do with the CADIE out for the intermittent 775 / SWM registration issues that the HR...
    ar85
    last modified by ar85
  • Do I really need an installer to switch out a HR22-100 to a HR44?

    I am thinking that it is as simple as swapping out the cables already in place with the new ones. I was only given one Genie Mini which I will replace a D12-100 with the Mini.   I do not have any internet conne...
    bostonrae
    last modified by bostonrae
  • 001redrose001.xls

    redrose
    last modified by redrose
  • Trouble updating AIM Meter database

    Just purchased an AIM meter; firmware version is up to date, satinstalltraining shows a database version that is newer than the one I have in the meter. I tried following the instructions on how to update but keep get...
    clwwws
    last modified by clwwws
  • avoiding power cables?

    I am installing my internal cable in my home. Is it worth the extra effort to avoid the electric cables running through the house, does it make a difference?
    duffus
    last modified by duffus
  • Handhelds

    Hi everybody. Finally we switching from old handhelds. For those who already use samsungs notes:can I use galaxy tab 4 tablet?or it's got to be one of notes only? Thanks  
    kurens
    created by kurens
  • Can't keep quite any more!

    I am so sick of the two faced policies of DTV and Mastec. I am tired of constantly being charged back for SIN30/90 because of faulty equipment. At least 4 to 5 times a month I get a SIN30 charge-back because someones ...
    spionnadh
    last modified by spionnadh
  • Service cancellation questions

    I don't really know which forum to put this in, so if it needs to be moved, please do so.   I've been with DirecTV for a little over a year.  I have 7 or 8 months left on my contract.  I'm thinking of...
    cheezit01
    last modified by cheezit01
  • Discounts

    Fellow Installer Here. My HR department can't seem to help me, but is anyone aware of some sort of list of products / Stores that we as DirecTV installers can get discounts at?  Rental cars, hotels, clothing, etc???
    eriecableguy
    last modified by eriecableguy
  • phone land line still needed?

    I have a Genie receiver as well as an HD DVR receiver.  I am considering disconnecting my land line and need to know if this will cause any unpleasant  issues with my DirecTV service.  I do have a wired...
    chitahnbill
    last modified by chitahnbill
  • What is the proceedure for forcing my HR34-700 reciever to do a software download

    I used to know the proceedure but have since forgot it could someone help me with this? PLEASE
    mark7604
    last modified by mark7604
  • for O&O

    For O&O offices Are there still hourly Service call only techs in your office? If so, what locations.   Thanks
    zzzddd
    created by zzzddd
  • How accurate are those smart phone apps for determining LOS?

    I have the free one from Norsat - Satellite Locator   I also wanted to ask what feature(s) of the phones tech do they use? Do different phone models, or a weak cell reception have any bearing on the results? &n...
    jake02
    last modified by jake02
  • no sound with new genie

    just installed a new Genie, I have a LG TV using an HDMI cable from Genie to TV and I have no sound.   I have changed the HDMI cable, checked to make sure my TV is working by changing inputs and using antenna &n...
    mastercraft
    last modified by mastercraft
  • Installation issues?  Need commercial or "contract" installer?

    I asked this on the "service and installation" forum but got no helpful answers and one answer that said I should have had a commercial installer so trying again here.  Thanks for any help anyone can give!  ...
    architectbarb
    last modified by architectbarb
  • Why does my H25 have better resolution than my HR44?

    I know that they are both set to 1080 i/p original format, but the IRD KA/KU gives such a noticeably more vibrant and sharper picture on the same LED 3D TV that the IRD ADVANCED SERVER is connected to. What gives?
    spionnadh
    last modified by spionnadh