• Techs signed me up twice without my permission

    Watch out for Direct TV installation/repair techs. They have signed me up twice for the DTV protection plan without my permission. These reps make a commission on each person they sign up. DTV is hoping you will not l...
    last modified by mountaindont
  • Recent issues with SNR...

    Before I get into my explanation let me start by saying that I was taught the correct way to dither a dish and although I have only been a technician for about six months, I am consistently in the top 20 in terms of n...
    last modified by agent961
  • Installing on rail at apartments

    I picked an apartment facing south. Tech came, tested the signal, said he had a clear line of sight. Then went to the leasing office and came back and said he was denied permission to install. I pointed at at leas...
    last modified by thegap77
  • HR 24 playlist

    I have  44 and a 24 and my Playlist on my 24 is empty but the hard drive is 40% full   I can see the recordings on the 44 that are stored on the 24   But when I view the list on the 24 nothing shows...
    last modified by dtvuser2015
  • Ran across this issue on a service call..

    Somehow customer had an hr24 on an 18 inch dish. I know this is not protocol but.. Tested whole system and says it's fine but the 24 continues to fail to record certain shows. Settings were set to hide hd channels. Wh...
    last modified by agent961
  • Travel Trailer and Direct TV

    Here is what we have.  We have a travel trailer that has the TV and Satellite hook ups on the back of the trailer.  We have also bought the Winegard GM-2035 White Carryout G2 Automatic Portable Satellite T...
    last modified by tazrw
  • Is the Genie HD DVR hardwired or wireless

    Is the genie HD DVR hardwired to every individual tv or is it wireless. my current dvr is hardwired.
    last modified by sroncelli
  • Where can I get something in writing stating that DirecTV will not install into facia board?

    My HOA allows for installation ONLY into the FACIA BOARD.    I was given that requirement in writing AFTER my dish was installed into the  stucco covered chimney.   The association has mandated ...
    last modified by jbarrick
  • Installer Newbie- work boots

    What are some good examples of approved work boots that "grip ladders"?
    last modified by cgips
  • Can I use an 18" dish with a model H25-100 receiver?

    Can I use an 18" dish with a model #H25-100 receiver? I have 96 to 100 % signal strength. If so how do I get my receiver working. When I hook up my receiver it shows no signal?
    last modified by rpleekozak@gmail.com
  • Help  with 4K UHD

    I have a Genie HD DVR HR34-700 receiver, a new Samsung UN65JU6700 UHD TV, and DSL, with an internet speed of 10Mbps. Do I have everything I need to enjoy Directv UHD programming. I was told that my new Samsung tv woul...
    last modified by mdh12
  • AIM Troubleshooting

    This is not what the title would suggest.  I'm running into some issues with AIM's shutting down after a few minutes of troubleshooting and providing the error prompt "The AIM has experienced a crash. Shutting do...
    last modified by ar85
  • SK-3005 TRAV'LER Antenna with DIRECTV SWM8

    We have a SK-3005 TRAV'LER Antenna on top of our motor-home which was installed approximately five years ago. Since then DIRECTV has come out with the Genie and this unit will not work with the Dish without a SWM-8 Mu...
    last modified by ocean1
  • Installing Blu-Ray to genie

    I want to connect my Samsung Blu-Ray player to the modem which is connected to my Dtv receiver.@
    last modified by lissamdiaz@yahoo.com

    I do not have an off-air antenna. However, I can get all of my local channels, including the sub-broadcast type (115-2, 115-3, 115-4 etc) using a direct feed from my 75 ohm cable TV line.  We have cable internet ...
    last modified by sharkey949494
  • Is CY70356 Satellite Finder compatible with SWM?

    The CY70356 Satellite Finder is apparently capable of powering the LNB, however, have not been able to confirm that it is capable of handling SWM.  User manual is horrible.   Blayne
    last modified by blayne.maring@gmail.com
  • The local CW in out for all DIRECTV subscribers in Savannah, GA

    It's been over a month that we have been receiving a technical difficulties notification when we go to the channel to view the CW in Savannah, Georgia.  I have contacted DIRECTV customer service and the office of...
    last modified by dserfster
  • New genie HR44/500, wifi, wireless mac filter

    I got a new install yesterday of a HR44NC-500.  I tried various permutations of  using my Cisco Valet Plus (M20) which is at the latest revision of software for that hardware.  Would not work.  It ...
    last modified by woodsnwind
  • Handshake Troubleshooting

    A tech ran into 75' HDMI (cat5, repeater) between his HR44-700 and new Samsung Smart TV and has no a/v aside from the initial "Welcome" screen.  This is not the case for the C41 in the same rack which works perfe...
    last modified by ar85
  • Mixing whole home receivers

    I currently have whole home active at my residence.  My system has 2 HR24's and a HR44 with one client.  My friend at the lake also has whole home.  If I take one of my HR24's to the lake, will it conne...
    last modified by haddy1