• Series recording cannot be watched simultaneously on genie and genie mini..

    What would cause this? It's SL3 connected to 16 channel multi switch.
    last modified by sh4dali
  • How do I change the audio output settings on the Genie HD DVR HR44-500

    I have a Sony KDL48R470B TV.  I have it connected to the Genie HD DVR HR44-500 via HDMI.  Every time I turn on the TV/Genie, I get the following error message on the TV (it is a TV error, not Genie error): U...
    last modified by heathertj2000
  • Poor dish locate.

    My old DIRECTV dish was mounted perfectly on west gable wall with dish aimed south. With my new service, less than a month old, installer claimed new dish can't go there and put it under eave on south wall (I wasn't h...
    last modified by alr.
  • Multiple H25 Recievers Connect to Network

    I have a restaurant with 7 H25 Receivers in a rack. I customer wants to view the receivers through the DirecTV iPad app. He does not want DVR Service nor does he care about any of the DirecTV built in apps. He just wa...
    last modified by applelink
  • The local CW in out for all DIRECTV subscribers in Savannah, GA

    It's been over a month that we have been receiving a technical difficulties notification when we go to the channel to view the CW in Savannah, Georgia.  I have contacted DIRECTV customer service and the office of...
    last modified by dserfster
  • How to power inline amp for one single (long) run out of 12?

    Setup is a SWM16 into two 8-ways, all runs (except one) on both splitters are under 150 ft and work fine for video and ethernet. The problem child is 200+ ft and, naturally, line loss puts it right between acceptable ...
    last modified by williakz
  • DirecTV Layout 2.pdf

    last modified by williakz
  • Premium Trial

    I just had my DIRECTV installed and the installer said that we were to receive a 3 month premium trial with our current 150+ channel subscription. Unfortunately none of these premium channels are currently available t...
    last modified by soshea
  • No SWM after splitter disconnect...suggestions?

    Here's what happened:   Trying to ID which cables run to which units for potential OTA antenna use.  Started unplugging wires at SWM Splitter (8-port)  to see if TV in back room would lose signal thus ...
    last modified by futuraflyr
  • now that channel 1 is gone how do we clear the n ram ???

    now without channel one how are we going to clear n ram red red blue blue yellow green doesn't work anymore ??
    last modified by 2dumbtoquit
  • SL5 (no SWIM) with HR34 receiver

    Hello all; I have an SL5 configuration (4 outputs) with and HR34 receiver, I do not have and SL5S my question is the following: What is the best way to connect that LNB to the HR34. It's neccessary the use the BBC's?...
    last modified by prietojc
  • Handhelds

    Hi everybody. Finally we switching from old handhelds. For those who already use samsungs notes:can I use galaxy tab 4 tablet?or it's got to be one of notes only? Thanks  
    last modified by kurens
  • Case Management Quality Assurance 24-Point Checklist

    From the service call statement of work: Technician is to complete all steps listed below during Case Management service calls   see attached
    last modified by val_installs
  • Install Question?

    Hi.  Sorry if this is in the wrong place. This past Tue we ended our cable service with SuddenLink and that same day we got Direct TV. Suddenlink was supposed to come immediately and shut off our current cable, b...
    last modified by joshireland122
  • returning equipment

    This isn't really the correct forum to ask this, but since there is no forum for questions such as this, I'll ask it here and  hope for the best.    I recently disconnected DirecTV.  They sent me...
    last modified by cheezit01
  • HR44 Stuck in reboot

    I've heard of 2 for sure, possibly a 3rd case where the HR44 (700?) is stuck in a continous reboot.  Does this have anything to do with the CADIE out for the intermittent 775 / SWM registration issues that the HR...
    last modified by ar85
  • Do I really need an installer to switch out a HR22-100 to a HR44?

    I am thinking that it is as simple as swapping out the cables already in place with the new ones. I was only given one Genie Mini which I will replace a D12-100 with the Mini.   I do not have any internet conne...
    last modified by bostonrae
  • 001redrose001.xls

    last modified by redrose
  • Trouble updating AIM Meter database

    Just purchased an AIM meter; firmware version is up to date, satinstalltraining shows a database version that is newer than the one I have in the meter. I tried following the instructions on how to update but keep get...
    last modified by clwwws
  • avoiding power cables?

    I am installing my internal cable in my home. Is it worth the extra effort to avoid the electric cables running through the house, does it make a difference?
    last modified by duffus