• Help  with 4K UHD

    I have a Genie HD DVR HR34-700 receiver, a new Samsung UN65JU6700 UHD TV, and DSL, with an internet speed of 10Mbps. Do I have everything I need to enjoy Directv UHD programming. I was told that my new Samsung tv woul...
    last modified by mdh12
  • AIM Troubleshooting

    This is not what the title would suggest.  I'm running into some issues with AIM's shutting down after a few minutes of troubleshooting and providing the error prompt "The AIM has experienced a crash. Shutting do...
    last modified by ar85
  • Installing on rail at apartments

    I picked an apartment facing south. Tech came, tested the signal, said he had a clear line of sight. Then went to the leasing office and came back and said he was denied permission to install. I pointed at at leas...
    last modified by thegap77
  • SK-3005 TRAV'LER Antenna with DIRECTV SWM8

    We have a SK-3005 TRAV'LER Antenna on top of our motor-home which was installed approximately five years ago. Since then DIRECTV has come out with the Genie and this unit will not work with the Dish without a SWM-8 Mu...
    last modified by ocean1
  • Installing Blu-Ray to genie

    I want to connect my Samsung Blu-Ray player to the modem which is connected to my Dtv receiver.@
    last modified by lissamdiaz@yahoo.com

    I do not have an off-air antenna. However, I can get all of my local channels, including the sub-broadcast type (115-2, 115-3, 115-4 etc) using a direct feed from my 75 ohm cable TV line.  We have cable internet ...
    last modified by sharkey949494
  • Is CY70356 Satellite Finder compatible with SWM?

    The CY70356 Satellite Finder is apparently capable of powering the LNB, however, have not been able to confirm that it is capable of handling SWM.  User manual is horrible.   Blayne
    last modified by blayne.maring@gmail.com
  • Techs signed me up twice without my permission

    Watch out for Direct TV installation/repair techs. They have signed me up twice for the DTV protection plan without my permission. These reps make a commission on each person they sign up. DTV is hoping you will not l...
    last modified by mountaindont
  • The local CW in out for all DIRECTV subscribers in Savannah, GA

    It's been over a month that we have been receiving a technical difficulties notification when we go to the channel to view the CW in Savannah, Georgia.  I have contacted DIRECTV customer service and the office of...
    last modified by dserfster
  • New genie HR44/500, wifi, wireless mac filter

    I got a new install yesterday of a HR44NC-500.  I tried various permutations of  using my Cisco Valet Plus (M20) which is at the latest revision of software for that hardware.  Would not work.  It ...
    last modified by woodsnwind
  • Handshake Troubleshooting

    A tech ran into 75' HDMI (cat5, repeater) between his HR44-700 and new Samsung Smart TV and has no a/v aside from the initial "Welcome" screen.  This is not the case for the C41 in the same rack which works perfe...
    last modified by ar85
  • Mixing whole home receivers

    I currently have whole home active at my residence.  My system has 2 HR24's and a HR44 with one client.  My friend at the lake also has whole home.  If I take one of my HR24's to the lake, will it conne...
    last modified by haddy1
  • Rear LED's on Clients

    Can the LED's present on the back of the Clients be used as indicators of damaged equipment?  A few of our service techs are taking notice of a pattern in which LED's (flashing vs. solid) resemble that of a surge...
    created by ar85
  • What's your preferred troubleshooting method for TV/STB voltage leakage?

    I've heard and seen many.  What do you use?
    created by ar85
  • Is anyone here actually happy with the drip routing system?

    We were told that it would route in a 35 mile radius and that the faster and harder we worked the more jobs and money we could make. So far this has NOT happened. My first job is routinely 40+ miles from home (as are ...
    last modified by spionnadh
  • We are using our HR34-700 DVR in our RV and need to connect to a Round Dish Dual Element LNB. Have tried direct connect of RG59 cable to DVR and tried using SWM P121R2-16 neither method has worked. What am I doing wrong? HELP Please.o

    We are using our HR34-700 DVR in our RV and need to connect to a Round Dish Dual Element LNB. Have tried direct connect of RG59 cable to DVR and tried using SWM P121R2-16 neither method has worked. What am I doing wro...
    last modified by rvmurf
  • RIO tech notes

    hi! i'm from the call center and i'm just wondering, do you (techs) use RIO, too? under "tech instructions" tab, can you see the notes that reps put there? and under the "alternate number" tab, do you also see the a...
    last modified by munchbug
  • Looking for the FSDS App

    Can anyone send me the app for the Samsung Notes?   Thanks
    created by spionnadh
  • Appointment time frame

    As a technician we are expected to arrive during appointment time frame as it should be. But it is curious how after 2 hours of labor & it is still during the appointment time frame a customer can choose to cancel...
    last modified by riann
  • Client Registration

    I had two interesting conversations with ISS after a technician got stuck upgrading 3 C31's to 4 C41W's.  One suggested that the mac filter was jammed up in the WVB and the other suggested the same, but in the HR...
    last modified by ar85