8 Replies Latest reply: Mar 12, 2014 3:35 AM by dcd RSS

Pause not working on Genie client


WE just had Genie and 1 client installed to replace our former setup. Everything appears to be working fine except the pause on the client. When I press pause I get the time bar and the pause symbol appears but it does not pause. This is true for both live and recorded playback.

I Don't want to spend hours on pho phone trying to get help. Someone please tell me what I need to do to get the unit working. Thanks!