GenieGo cannot find Genie HR 44 DVR and the other 2 HR-24 DVRs on my Wholehome network ! Actually.
Constant Orange status light !! (Most of the time ) !! With a D-Link DIR 825 Route.
I have same problem. I have been on the GenieGo tech support line for two
days now. The first contact tech support persons seem to know nothing to very little
about the Genie Go. So ask for the GenieGo tech support team if you call in for
But so far we have made little progress. Most of the time they think
its router settings and port blockage problems. BUT I have tried to open
the ports etc. and no change.
What's strange is that twice – ( ONLY TWICE so far, mind you !) , after I
reset the GenieGo many times that the status light came back on blue and
then stayed blue long enough for me to get the application started, and it
found all 3 of my HD DVR's, showed all my dozens of recordings, and even
streamed to my iPhone ...ALL for about 5 minutes, and then it all
disappeared. This has happened twice out of maybe 10 resets.
I've learned that after I reset MY GenieGo , if I then reset the DVR(s) - (Red Button on front) that they will connect and the all App functions will work for a short time.
The GenieGo Tech talked to the "Engineers", He said that they say the orange lite actually
means (maybe) that the DVRs cannot be found.
I think that after a reset and then a DVR reset, since
everything worked at least twice for 5 minutes to 30 minutes, and then stopped, that its not entirely anything
to do with my router, or any "Closed " ports that need open, etc., but some
other reason that the GenieGo cannot see (or connect to) the DVR's (Reliably anyway) .
So after several hours again on the phone today with "GenieGO"
special tech support did we send the error log to the "Engineers" who
are supposed to find and review it to see if they can figure out what it
My tech contact person (Caesar - Nice Guy however ! and really trying hard to help me) however says they have solved many same problems by adjusting the route settings "i.e. "opening" some required ports. But I
think there is more to My / Our problem, since my GenieGO worked for a few
minutes twice , with no change to the router, but then quite, and will not come
back and access my DVR's. Basically similar your problem:
In the "System info" screen of the App under the
"Help" icon you can see that it is "looking for my
DVR's" ...spinning away finding nothing.
I would suggest you call the GenieGo Tech Support team, and get started with
them. I also just received my GenieGo on August 27th, 2013 probably same time
as you got yours. . When I plugged it in for the first time it immediately started to download the "new Software" .(Like
the install manual said it might do) . Maybe the new software has a problem?
Looks like many are having the same problem. Maybe time for you to call GenieGo Tech support team also. so they know its more than a few having a problem. FYI - I have a D-link N dual band router: DIR 825 (Fairly modern one - just one year old)
P. King, Arvada CO
UPDATE: 9-1-2013 1:00AM After being on the phone with GoGenie Tech Support most of the day on Friday they gave up, and said they would call me Monday after the :Engineers: reviewed the logs sent by me from the send los function in the GenieGo app.
But I keep experimenting .. (Although I have much other more important work to do before I travel out of the country on Tuesday 3 SEP. I.e. I have wasted a lot of time with this GenieGO product !!).
Tonight I replaced My (New) D-Link Router DIR 825 with an old Belkin N600 router that I bought at a thrift store for $4.00. When I first turned it on the status light on the GeneGo remained orange. Then I reset the GenieGo, not expecting much, but it finally finished booting up, and the status light turned and remained blue. So I rushed up to my PC's and started the GenieGO app. Nothing - It could not see any of my 3 HD DVR's. Then I reset the Genie HR 44 DRR and it appeared in the GenieGo app, with all my programs. But My other 2 HR -24 HD DVR's did not appear. So I reset one of them and it appeared in the GenieGo app. Then I reset the other one and it appeared. Now the GenieGo app could see all 3 of my DVR's. I did not expect the DVRs to stay connected very long, because I could get the D-Link to connect for a few minutes after a DVR reset. (And YES the ports 8082 and 8083 were set to "open" on the D-link 825), but then in 30 minutes or so it would drop off and I could see no recordings listed again.
When you open the settings icon in the GeniGo app, after it shows you the names of the DVRs you have connected, down at the bottom of the open window it Begins to run a a test of your outside connectivity (Unless its already connected and working - it will tell you that). When it comes back and says your outside the home connectivity is NOT working , it offers an option to "SETUP you Router for outside connectivity". I ran the setup and in seconds it came back and said my router ( The old Belken) was set up and now connected and working for outside the home connectivity.
I then " Prepared " some shows for download, and then downloaded them to my PC.
Then I checked the GenieGO app on my iphone and all recordings on all three DVR's were showing and I could stream any show (recording). Then I tested "outside the home streaming by connecting my iPhone to a neighbors open WiFi signal, and steamed a show for a few minutes. It worked also.
Bottom line: All GenieGO functions are now working with an old , Beikin N600 Version router Model F7D8301 Version 1, (with the latest firmware) substituted for my D-Link DIR 825, and so far the router seems to be staying connected and the DVRs to the router connected. Its been about 3 hours now.
Actually after GenieGo Tech support gave up for a while , On my own on Friday night I was able to do everything with the Genie Go application when connected to My D-Link 825 , but only for a few minutes , after I discovered that if I reset one, or all my DVRs, that they would connect to the GenieGO, And the GenieGo Harware Status light would turn BLUE, long enough to try out all the features and functions of the software App, and then the whole system would stop working when the Genie Go status light turned orange. Some times I could get it back on BLUE, by resetting my DVR(S). However sometimes they would not reconnect, and sometimes they would...but then just disconnect again within a half hour or so.
Anyway I will leave the Belkin hooked up over night to see if Genie Go system still working in the morning. Looks like it might.
BUT I really want my D-link back in my system as my router and for it to work with the GenieGO hardware. So I await the call from the GenieGO Tech Support people on Monday. I may not bother telling them what I discovered on my own, and push them to find out why GenieGO does not work with all my other Router. D-Link 825, anyway . !!
More later if things work out.
PPK Arvada Colorado.
Lovely... a truly huge ***** session about to unload on Directv support. Still no GenieGo
Other than the router brand I have the exact same problems with this junk piece of equipment. Mine will sometimes work for two days before I get the orange light. It will not connect regardless of how many times I reset everything in the house. The GenieGo box always runs extremely hot regardless of where I put it.