3 Replies Latest reply: Nov 16, 2013 12:40 AM by jfarmer RSS

I just got a Geniego and it doesn't work

mcscot

I have a MacBook that meets or exceeds all the stated requirements but I keep getting an error.  "Unable to add your device".  I have all the blue lights, the DVR is connected to the Internet.  Anyone else having this issue?  Any tricks?

  • Re: I just got a Geniego and it doesn't work
    dcd

    The GenieGO, the HD DVR and the mobile device must all be connected to the same router/network.  In addition, it can take a while after connecting the GenieGO to the router for all the lights to come on.  Has that occurred?

  • Re: I just got a Geniego and it doesn't work
    jfarmer

    Yes, I have the same issue.  I have a MacBook Air and I get the error "We could not activate your DIRECTV GenieGO."  There is also a numerical error code in the lower right hand corner, right next to the "System info" link of 'GenieGO/102'.

     

    I am able to get it to work on my wife's Air.  The only difference is hers is the smaller Air; we're both on Mavericks and all software is up to date.  It also works on my old Dell laptop running Vista, my Galaxy S3 and my wife's iPhone.   It's super annoying.