My HR34-700 which has worked well for a year but now seems to have recording problems. When you playback the recording the video freezes in the first few seconds and the audio continues to play. You can NOT fast forward, rewind or skip forward, skip back. This happens on various channels at various times. I have been able to duplicate it by recording 5 channels manually off of the Guide. It appears that the first recording of the batch shows the freezing symptom but the 4 others are OK. Now I did this test manually in the Guide as I wanted to know if one of the 5 tuners/recorders in the HR34 was causing this problem. I only attempted this test 2 times. The first time all 5 shows worked OK the second time I attempted it I was able to duplicate it as written above. I did this test as I have lots of experience using multiple tuners/recorders in Windows Media and I wondered if the HR34 had a "bad" tuner. I assume the electronics in the HR34 has 5 separate digital tuners/recorders. If I correct it could be that one tuner is an issue. I am not sure how the HR34 prioritizes the tuners and whether or not it selects the same first tuner each time the first recording begins. I will attempt a few more trys of the 5 manual recordings to see if I get again get 4 good shows and one bad. The problem is intermittent but seems to be more frequent than when it was first noticed a few weeks ago.
I contacted the customer service folks at Directv but they were of no use. They told me they suspected the HDMI cable between the HR34 and the TV. That told me how well they understood the problem. They also had me run the standard system test and reset the system with the red button. I went along with them but had already done both of these along with checking all cables, there was nothing to note. They offered a $49 visit but I declined because I think I may be on to something and since it is not consistent in being able to duplicate I don't want to fork over money for someone to do everything I've already done and tell me they cant find any problems and not be able to duplicate the recording issues. Although we have save some of the recordings that have the issue and intend to save more if they occur. That is if my wife doesn't get ****** when you show failed to record again and chuck the HR34 out of the house. Watching her select her recorded show and see a frozen screen with normal audio and her ****** off look is killing me.
We have seen this happen once in the live mode but only when we were in the Guide and the picture was in the upper left hand corner. We were able to get the frozen screen to go away that time after exiting out of Guide, changing channels and going back to the problem channel. We also have an HD box in our bedroom (H25-500) which does not show these symptoms, so far.