1 3 4 5 6 7 Previous Next 102 Replies Latest reply: Aug 20, 2014 12:26 PM by jjmcnelly Go to original post RSS
  • 75. Re: Pixelation on local NBC Channel
    gort

    I have a service plan and had the same problem with DTV. It took almost a year to get an HR44. Try asking for service call to fix the problem, not to bring an HR44. If you show him examples of the problem, he probably will give you an HR44. That's your only chance. Good luck.

  • 76. Re: Pixelation on local NBC Channel
    wjturner3

    The pixelation issue that everyone is referring to is not exclusive to satellite television. I had COX Communication cable and ABC constantly was pixelating in the evening, but only during the station broadcast. Not one commercial ever appeared pixelated.

     

    I had Cox reps out at the house several times, and each one said the same thing: "You need HDMI cables for this to work". I bought HDMI cables, installed them correctly (one line between the cable box and the TV) yet the pixelation continued.  I switched to satellite (DirecTV) and the problem persists.

     

    It's not the carrier...it's the originator of the broadcasts: the networks.

  • 77. Re: Pixelation on local NBC Channel
    captlarryo

    During the past few days since my last post, I have had no issues with freezing or pixilation on NBC local feed.  I agree with wjturner3 that this is in fact is a network issue and not DTV.  We'll see and will update if there are other issues with the HR34.

  • 78. Re: Pixelation on local NBC Channel
    wooferz

    Greetings. I work for DTV Tech Support and Protection Plans. We are currently aware of a broadcast issue with MSNBC. There is some random freeze frame/pix issues. Our National Broadcast Center is currently working on this issue.

  • 79. Re: Pixelation on local NBC Channel
    schoff

    Please be aware the problem (as far as I am aware) is NBC,not MSNBC. I received a replacement HR34 and it worked for a while. Recorded the Tonight Show a week ago and it was unwatchable. This occurred with the replacement HR34. Northern NJ area. This does not happen with CBS, etc., only with NBC. If the HR44 is the solution as described by others, why can't DirecTV just swap them out? This is an ongoing serious issue.

  • 80. Re: Pixelation on local NBC Channel
    texasbrit

    I hope you mean NBC not MSNBC.....

  • 81. Re: Pixelation on local NBC Channel
    snoking

    We finally got DTV to replace out HR34 with a HR44 in the fall and the problem is 99.99 percent gone! My son has a HR34 and just the other day told me he has the problem. It might be a NBC problem, but DTV can fix it on your end with a HR44!

     

    According to DTV, there is a river in Egypt named de-nile!

     

    Chris

  • 82. Re: Pixelation on local NBC Channel
    td-max

    I don't record regular NBC only CNBC. I did have an issue with CBS primetime a couple weeks back.

     

    I spoke with my local tech/installer and he has heard from others with the issue.  When I say pixellation I mean the video stalls and jitters as does the audio.  It looks like an old video tape that had issues with too much starting and stopping combined with digital skipping/stalling.

     

    CNBC 5pm CST Mad Money is hit and miss.  I can typically tell in the opening minutes if it is going to play or not.

     

    I don't want a new receiver I just want what I have to work properly.

  • 83. Re: Pixelation on local NBC Channel
    wjturner3

    And here in Virginia it's the local ABC stations that Pilate, generally

    between 6pm and 8pm.

  • 84. Re: Pixelation on local NBC Channel
    wjturner3

    Pixelate.

  • 85. Re: Pixelation on local NBC Channel
    theotherjim

    I see the problem on MSNBC as well as NBC. Note that both are broadcast by NBC, so this is what I would expect. However, we saw it on ABC as well, when we taped the Academy Awards.

     

    Wooferz: Do you expect to be able to fix this with a software patch for HR34 owners, or are we all going to have to upgrade?

     

    I'm reluctant to call tech support on this, because I know they'll have to follow the script (unplug the DVR for 30 seconds, etc.) even though I've already done all that. If anybody knows of a shortcut, some magic phrase I can use to avoid all that, let me know! Please!

     

    Jim

  • 86. Re: Pixelation on local NBC Channel
    litzdog911

    Don't hold your breath waiting for an HR34 "software fix".  This problem has existed far too long, and affects too few customers, to think that DirecTV will ever totally solve it.  Insist on an HR44 replacement.

  • 87. Re: Pixelation on local NBC Channel
    peds48

    There was a glitch on MSNBC last night

  • 88. Re: Pixelation on local NBC Channel
    wooferz

    Yes, I'm aware of the issues with the HR-34, I'll be the first one to admit they are a headache! I understand everyone's frustration with them. I deal with them everyday and chances are if it's a tech support call about a genie, it's going to be the HR-34. I will check my resources and get back to all of you soon with some additional information. =)

  • 89. Re: Pixelation on local NBC Channel
    wooferz

    There was a national broadcast issue with MSNBC and a handful of other channel the other day, issues are not related however. It's a sep. issue I was referring to, happening to all customer's in most markets, regardless of their equipment. Sorry for the confusion.

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