I have an HR44 and have started having some issues, and I am not sure if they are the same thing that others have been reporting.
It seems to happen when I pause a program, but not sure if that is the only time- but I will have the picture freeze up, with no audio either. Fast forwarding and rewinding will sometimes move the progress bar, but the picture remains frozen. Then if I try to exit, change tuners, basically do anything, I get a black screen with no audio.
Sometimes if I am on live programming (not watching a recording) a channel up/down to change channel will bring the picture back, but if I change tuners or do anything else, the black screen returns.
Also, when this is happening, if I try to watch ANY recorded program, I get nothing but a black screen. (but the recordings are still there- once the problem clears I can watch again)
I have also noticed that sometimes when this happens, the frozen screen will remain on screen even after exiting or changing channels- if I hit display I will be on , say, ESPN, but on the screen it still shows the frozen screen from whatever channel/program I was previously on.
So I did a red button reset, and for about a day everything went back to normal, but tonight, the problems returned:
I was just watching live TV, and hit the down arrow to activate double play- it switched to the other tuner, and I got another black screen and the whole box was frozen- (the doubleplay started message was stuck on the screen).
It would not respond to the remote and even pressing the buttons on the dvr itself would not do anything.
So, I had to do another RBR- it again temorarily got things back to normal...
I am really not sure what to do- I know I can call directv out here, but I won't be able to duplicate the problem on demand. And I know they will replace my Genie, but I will be really screwed if it comes to that- I have over 100 hours of unwatched shows....
I just wish I knew for certain if this is a problem with my specific Genie or it is a Directv (software???) issue. There are ALOT of users reporting similar freezing issues over at dbstalk, which makes me suspect it isn't an issue with my Genie (which I have only had for about 3 months). And I have 3 other DVR's and am not having any issues with those...
Anyone have any thoughts???