11 Replies Latest reply: Aug 4, 2014 11:23 PM by litzdog911 RSS

Can I get the recording of me on the phone with the DirecTV representative?


About three months ago I received a call from a DirecTV representative who told me that to show their appreciation to me as a good customey they were offering me DIRECTV HD EXTRA PACK for free.  I asked her of this was a temporary offer and if so would I be required to cancel it before I was charged for it and she said no to both questions.  Well I just got my bill with the charge for it.  At the beginning of the conversation she informed me that she was recording the telephone call and I answered yes that it was okay to record it.  So now that I have my bill increase I would like to get that recording to dispute the charge on my credit card.  On a side note, if I were to have asked her if it was okay for me to record the call myself, would she say yes to that?