In an effort to increase Activations via Handhelds, DIRECTV will be de-commissioning the current IVR Activation 800 numbers effective 7:00 a.m. MST on Tuesday 1/26. The new IVR Installer Activation number will be 800-738-4388 and will be available beginning 1/26in the AM.
Remember, technicians should always use handheld to activate accounts whenever possible. If techs cannot activate via their Handheld or through their local office via the Partner Portal, they should utilize the IRD self-activation process. If none of these are possible, the last resort is Activation via the IVR.