I may have prematurely posted a question without finishing, so apologies for the redundancy if it posted.
I received the DirecTV Cinema Connection Kit and setup to my WiFi.
When I try and watch something On Demand or DirecTV Cinema, I get the following error when I hit "WATCH NOW"
"Your current internet connection speed does not support instant play. Would you like to record this program to your Playlist instead?"
I have hit RECORD and it goes in and out of recording. I'll be watching live tv and will get an error on and off that says my internet has disconnected and then reconnected. It takes a long time to download content.
Because of this, I did a RUN SYSTEM TEST and here are my stats:
TWO tests failed with following diagnostic error: 72-79-204
1. Cannot Detect Phone Dial Tone (This makes sense because I do not have a landline hooked up to the unit)
2. Network: Playback Errors due to dropped connections. This receiver appears to be experiencing network playback errors. If you are experiencing problems watching recorded content, please call Customer Service at 1800-531-5000 and report the diagnostic code displayed above.
So, I have called for 5 weeks now and explained the problem. I was told 2 weeks ago that it was something with the Genie software that was getting worked out in a week, but I am still having the issue.
The tech I spoke to tonight said that her roommate, who was a non-directv IT person, had the same issue and was able to fix it by doing something to the router. I believe it is a firewall issue, but cannot confirm, nor have the knowledge how to check that, let alone fix it.
Any help with this would be great. I am technical and have reset the router many times, repeated the connection set up, provided IP addresses, etc, etc. I'm very frustrated because this DirecTV Wireless Connection kit does not work.
Please note that the unit is less than 3ft from my WiFi router. My Speedtest on an iPhone has 15-20Mbps download speed within 15 ft of the router, so I know there is a solid signal. I have 11 devices connected to the WiFi that all work fine with this router from throughout the home, even at distances of 70+ft. (They are not all on at the same time)
Thanks in advance!!!!