11 Replies Latest reply: Jul 7, 2013 6:08 PM by wehuntfamily RSS

GenieGO continues to "prepare content" over and over


I am able to use my GenieGO as I am supposed to except that after I prepare content and download to phone it will take the same program and continue to prepare it over and over.  It says it is preparing the content for another device but I have not started it for another device.  I tested it by preparing a 30 min show for my phone.  It prepared-then I downloaded from GenieGO to phone just fine.  10 mins later I looked and it was preparing the same content again but said it was for another device this time.  Any suggestions?