3 Replies Latest reply: Jul 11, 2013 9:05 PM by mdahmer RSS

No network when connected home adapter plugged in

jorwick


New Directv customer for just over a week now.  System installed by a Directv Installer.

 

Genie HD DVR: HR44-500

2 Genie Mini: C41-700

AT&T Uverse Gateway: Pace Model 5031NV

 

Since day one had problems with on demand not working consistently because of slow internet speed.  2 days ago come home and tv with genie mini show no network available.  Unplug and reset gateway and receivers to no avail.

 

Finally after much trouble shooting discover if I unplug Ethernet cable to Directv Connected Home Adapter (DCA2SRO-01) internet regains full speed and consistency immediately and TV's attached to genie mini come back on.  Assuming on demand or WH-dvr sync will not work with home adapter unplugged though.

 

Any thoughts on what is causing the conflict that is bringing entire network and internet speed to a halt?

 

 

Thanks!

  • Re: No network when connected home adapter plugged in
    arthin

    Your first problem, hr44 have the network adapter built in. Then go: Menu -> Settings and Help -> Settings -> Network Setup -> Restore defaults (this will not do anything to your actual settings).

     

    Then Go to the Network Setup menu again and repeat the network setup. And you'll be good to go.

  • Re: No network when connected home adapter plugged in
    peds48

    The HR44 has built in wifi. So It appears that you have a network loop.  Leave the cck install and do a restore defaults under the network set up follow by a red button reset

  • Re: No network when connected home adapter plugged in
    mdahmer

    Had the exact same issue. Had Directv installed on July 2nd. Had network issues, on July 4th a directv technician came out and installed the "connected home adapter". I noticed after he left that none of my wifi devices has a wifi connection. I called the directv tech that installed the "connected home adapter", he said to reset my modem and router. Did that, still had issues. Thinking that may router went out, I went out and purchased a $170 router. Same issue, so I then took the "connected home adapter" off my router. My Internet is now at full speed.

     

    I decided to keep my Directv Genie connected through wifi and hope for the best.