14 Replies Latest reply: Dec 14, 2013 5:20 AM by texasbrit RSS

HR44 / HR21 Whole-Home Service Disappears


Hi there!


Last weekend, I had Whole-Home Service installed. The existing HR21-100 HD DVR was configured to work with the Genie Whole Home DVR service, as I had an HR44-700 Genie HD DVR installed along with two Genie minis. The two DVRs will stay connected and show each others' playlists on one another for about 24-36 hours but then the sharing stops and each DVR only shows what is recorded on that specific one. It seems that each time I reset both boxes, the connectivity is restored, but I'd rather not have "reset the boxes every day" be an optimal solution.


Does anyone have any ideas on why the connectivity is often lost and what I might be able to do to keep them together more permanently? Thank you very much!