11 Replies Latest reply: Jan 6, 2015 5:52 AM by lappa RSS

Genie won't connect to wifi


I Got directv yesterday and everything worked fine. Today my genie won't connect to wifi to use on demand or a anything that requires Internet. I have tried to run a diagnostic but the percentage bar never moves and eventually times out. I have tried resetting my router and repeating network setup but nothing is working. It's not giving any type of error code it just says there was a problem connecting to the Internet. Please test your connection. But as i said earlier the test starts but never runs. Any suggestions?