2 Replies Latest reply: Sep 26, 2013 7:50 AM by jgary
I am new to DirecTV. My installation was 3 weeks ago. I have a Genie HD DVR HR-44-700 and a Genie Mini. I woke up this morning and the Genie is not working. There are no blue lights on the front. I have a green power light on at the back of the Genie. There is a humming noise, similar to a person breathing on and off.
I called customer service. After unplugging receiver, re-setting receiver and other simple steps, the problem was not resolved. Technical service cannot come out until tomorrow.
I specifically signed on for DirecTV service for football season. With the opening of college football today, I am a pretty upset customer.
Is there anything solution to the receiver problem?