6 Replies Latest reply: Sep 7, 2013 7:24 PM by peds48 RSS

Genie and HD receivers are showing "Not Authorized."


I recently upgraded to the genie.  I have the HR44 genie, 3 H25 HD receivers and 1 standard D12.  The installer seemed to do a good job.  He even split the cables outside because he said it might affect the dvr to have 4 or more receivers.  I noticed that in the WHdvr menu that it states "Not Authorized."  This is the same on all the HD receivers.  They all appear to be able to connect to the internet. I've talked to about 4 different customer service reps, 2 of them had to get their supervisor involved but still no results.  So the dvr and the hd receivers are still saying "not authorized."  Can anyone help?

Some things tried:

reset system multiple times

rest satellite setup