50 Replies Latest reply: Sep 22, 2015 2:14 PM by bobiwv RSS

Android App "Receiver Error" We are unable to retrieve your receivers


I just installed the new Direct TV app for Android and I cannot get it to connect and find my receivers.


I called Direct TV and they send me a Cinema Connect Kit.   I connected this but still have the same issue.


My phone (Samsung Galaxy 3) and receiver (HR24) are connected to the same Wifi network.  My receiver is also connected to the internet.


I can watch VOD content but not the live channels that are authorized to view.


When I tap the upper left corner of the app my phone is always "out of home" even though I am connected to my home network.


Any ideas on how to correct this?