We recently sold our home and moved out of state into an apartment complex. The company that owns the apartment building contracts to an outside vendor for DTV and Dish and that company handles all satellite hookups. We have problems since day 1.
We moved on September 1 and the first appointment we could get for hookup was on Sept. 11th. When the 3rd party vendor came out, he announced that the connection board in the building's maintenance room was "overloaded" and he would have to return the following week with a bigger board. He was able to wire the TV in our living room and we are using our HD DVR receiver with that television and we paid the mandatory $150 fee they charge to hook up service for two televisions (we were screwed out of our DTV movers' deal having to work with this other company....DTV's hook up charge was much more reasonable and we were to get Sunday ticket as part of it....*poof* that disappeared).
After a week passed and no communication from the vendor, nor any returned phone calls, I called Direct TV, explained the situation and the CSR offered to remove our other receiver from our account and send us a box so we could return it. I emailed the vendor to let them know we would no longer be requiring their services and asked if there would be a partial refund of the fee we paid since only one television was wired. I immediately got a call back (a miracle!) with the woman saying their technician would be out on Thursday (today) to install the other panel and hook up our television in the bedroom. He did show up. He did not install another panel, however he did hook up our receiver which did not work. He then informed me that because we lived in an MDU, our bedroom was too far away from the satellite to get a signal. We were also told that an individual satellite could not be installed because the complex' owner felt they were "ugly", even though there are other satellites installed on some balconies in the unit.
My question is, can I cite FCC regulations about this re: individual satellite installation on patios and balconies. As I interpret it, a landlord may not prevent the installation of a satellite dish on areas such as those and again, there are other units that have them. I have also read about sinking a pole into a bucket of concrete to anchor a dish to prevent drilling into balcony/patio beams. Does DTV allow for this? What are my options and rights here? We are living in Iowa. Thanks in advance for any advice or help.