what is a "directv internet connection center"?
FYI the lessons I learned in setting up my GenieGo:
1. keep the network simple.
a) if you have both a DSL modem/router, AND a wireless router, make sure that you configure the wireless router as an access point only, and forget about configuring dual routers.
b) set up automatic DHCP reservation
c) GenieGo plugs into the same side of the same router that your WH network plugs into
2. if you change the defaults on your router(s)/modems then GenieGo may not be able to set them up automagically. Forget automatic anyway (my opinion); go through the manual steps to set up port forwarding yourself, and pick different ports than the out-of-box defaults, to at least add a layer of obfuscation to assist your security plan. you'll understand your network better having done this.
3. PC firewalls can get in your way. disable them only temporarily to get things running ,and then create rules to allow things to operate
4. do the initial install using your PC (not a tablet or phone). get "out of home" to test properly on the PC before you try any other device.
5. Sometimes GenieGo acts up and you have to kill the app and run it again.