6 Replies Latest reply: Oct 21, 2013 3:40 AM by dcd RSS

I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

noodles24

I just hooked up a new receiver-HR24/500 and I get error code 771 on some channels. I never got this message with my old receiver and this is the only one in the house with this problem.

  • Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500
    dcd

    Do you have a HD dish?  If so it will have the word "Slimline" printed on the face of the reflector.  If it is a HD, post your signal strengths using the outline below:

    You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR  tuners. If you have a DVR it's important to check BOTH satellite tuners.

    Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 X X X X X X X X
    9-16 X X X X X X X X
    17-24 X X X X X X X X
    25-32 X X X X X X X X

    Satellite transponders (3 total at 110º)
    [A few HD channels, also beamed from 99 & 103º]
    1-8 NA NA NA NA NA NA NA X
    9-16 NA X NA X NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA X X X
    25-32X X X X X X X X

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 X X X X X X  NA NA
    9-16 NA NA NA NA NA NA X X
    17-24 X X X X X X X X
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 X X X X X X X X
    9-16X X X X X X  NA NA

    [Note, these can be very slow to appear]
    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 X X X X X X NA NA
    9-16 NA NA NA NA NA NA X X
    17-24 X X X X X X X X
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(ca))
    [National HD channels]
    1-8 NA NA NA NA NA NA NA NA
    9-16 X X X X X X X X
    17-24 X X X X X X X X

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels]
    1-8 X X X X X X X X
    9-16 X X X X X X X X NA NA
    17-24 NA NA NA NA NA NA NA NA

  • Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500
    peds48

    Also tell us if you have a SWM system o not

     

    Press the DASH key on your remote control, does the pop up message indicates "SWM: CONNECTED"?

  • Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500
    shadedaddy

    There's a dozen reasons why you could be getting 771 on some channels but not others.

    Typical causes are dish misalignment or signal blockage (trees), equipment failure such as a bad LNB or multi-switch, improper equipment like an HD box on an SD dish or switch, bad cable, bad or improperly made connectors, cable splitter on the line, missing equipment like a BBC for your HR24 on a conventional (non-SWM) system, bad receiver or software

    Did DTV just mail you a new receiver? If so, is the new receiver replacing a similar receiver, or did you get an upgrade - say from a D12 or R14 to an HR24?

    Do you have another HD box you could put in that location and see how it behaves?

  • Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500
    peds48

    so it looks like you dont have a SWM system and as such, you need two BBCs as well as two cable from the dish