4 Replies Latest reply: Nov 18, 2013 5:51 AM by cheezit01 RSS

Automatic signup for Protection Plan when upgrading?


What's up with that?  It smacks of underhanded, sneaky tactics, if not outright illegal.  I upgraded my box from and plain HD box to an HD DVR.  It was installed Saturday.  During the entire process, from ordering the equipment on the phone to the time the technician left Saturday morning, not one word was ever mentioned about the Protection Plan.  Yet this morning I received an email "congratulating" me on enrolling.


I realize I can just call up and cancel it, and you can bet I will, complete with a piece of my mind, but that isn't really the point.  How can they brag about such great customer service when they resort to such tactics as this?  I guess my question is *WHY* do they feel it necessary to do things like this?