Just had a new direct tv system installed yesterday. Having difficulty with the genie go.
I have the 3 blue lights, my tv is connected to the internet. I have tried to reset the genie go,
re-install the apps etc.
Called support a couple of times. Got disconnected after being routed to a Genie Go dept. (After told that doesn't exist).
Then last night was on the phone to customer support again and got no where. After a couple of hours
they told me to go to bed and it might work in the morning. (it didn't).
I am trying to use my iPhone 5 and a Mac Book pro.
The iPhone gives me the invalid e-mail/password combination.
The laptop just gives me an error and says that one or more items are needed.
I logged into my direct tv account and noticed that the box wasn't checked for Mobile DVR service.
30 min later they turned it on but very frustrating because i don't think anyone knows how this thing works.
I am using a MAC and they told me to go to start/programs…
I read through all the posts here and it seems that there are a lot of the same issues but I couldn't find a solution.
Is there one?
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