7 Replies Latest reply: Apr 7, 2015 8:42 AM by rpkincer RSS

Cannot uninstall previous vers of DirecTV Player


Trying to instal DirecTV Player 9 on a PC laptop   (Win XP  SP3).  The process gets Error 1714.  Says it looking for the MSI file which should be located here C:\Windows\Temp\{66117717-1845-45C6-8A2A-CCAEB67C3AB3}\ but is not.  So the previous version 8  cannot be removed.


"Temp" folders are periodically cleared on computers!!!!!


I have tried using add/remove programs but same error.


Please advise.