Some folks seemed to have solved this with a default network setting default reset and hard (red button) reset.
I tried those without success and then found the text below on DTV forum. DirectTv is stating that with Whole Home DVR, we HAVE to use wireless, or the CCK Kit, but that connects wireless - so no benefit from wired connection I have next to my TV.
Has anyone with Whole Home DVR gotten the Ethernet port to work on a HR44? If so, would like to know how - frustrating....PriYes, but please note that if you have Whole-Home DVR service or plan to get Whole-Home DVR service, you cannot use this method ofconnecting your HD DVR to the Internet. Whether you have Whole-Home DVR service or not, we recommend that you use the DIRECTVCINEMA™ Connection Kit to connect your HD DVR to the Internet.
I have a similar situation.
I have a Genie HR44/500
DirecTV tech support just told me that if I connect through Ethernet I will loose the ability to share playlists to my other device (one now, I may add another in a few weeks).
But there is a complex back-story too...
When the technician installed the Genie he installed what I call an "ethernet injector" it's a device withe three ports - power, coax and ethernet, and two indicator lights for power and network. Both lights are almost always green, but sometimes blink off if I touch the device - they are both steady green right now.
During the installation I cannot recall if we also hooked up wireless, but certainly since the original installation I have connected wireless since I changed my router to an Apple TimeCapsule and I use MAC address filtering for security
Pandora and downloading programs was working just fine for weeks or months
About a week ago I noticed Pandora was gone and there was no internet connection at all
After a lot of trial and error I got the wireless working (I think Repeat Network Setup was the key) and some of the TV Apps came up but no Pandora and no entries on the My DirecTV screen.
Then I went away for a few days and came back today and started troubleshooting again.
Still no Pandora nor My DirecTV this morning on my main Genie
But when I tried Pandora on my Genie client (C41W-500) it worked
I went back to my HR44/500 and SURPRISE - it is now rocking Pandora and My DirecTV
But when I go into system info there are two lines that have the yellow triangle with the !:
STB Services Port - N/A 202
Ethernet - not connected (9)
Pandora works so I should not complain
But what's up with the wired ethernet connection?