8 Replies Latest reply: Apr 2, 2014 9:05 AM by dcd RSS

Why are my channels not available on VOD


Please help. From what I understand the channels you are subscribed to should be available on VOD, but I am only able to watch certain programs. I click on a program to watch and it says I have to order the channel but I already have the channel in my selected cable package. Maybe I am missing something I am not sure. I called customer service earlier but it didn't help much because the person I spoke to kept mentioning how to order movies on demand and I kept telling him I wasn't trying to order a movie I was trying to watch a television program.