4 Replies Latest reply: Apr 15, 2014 5:44 PM by peds48 RSS

Genie Mini gets stuck when trying to fast forward thru a commercial.


We have an HR44-500 DVR and a Genie Mini C41-700.   When using the Genie Mini, several times each hour when trying to fast forward through a commercial, the picture freezes and I have to push the right arrow button to get it to unfreeze.  Sometimes I can continue to fast forward by pushing the fast forward button and sometimes it will not fast forward.  Oddly, it seems to happen a lot when that kitty litter commercial comes on.   Are there certain ads that Direct won't let us skip through.  I have unplugged both units and reset them and it does not seem to help.   Thanks in advance for your comments and possible fixes.