2 Replies Latest reply: Apr 10, 2014 12:47 PM by mrtyler10 RSS

Question for Techs about burying cables

Hey guys, this is mostly for technicians.


Ever so often I get a call of a customer wanting a tech to come out and bury their cables.. Sometimes I suppose they didn't do it during install, for instance one cx stated that the tech said the ground was too hard at the time.


In our system when sending a tech we can either send it out like a technical issue, or an Installation/relocation. Would setting it at installation/relocation be appropriate? As we are attempting to lower our utr rate. It doesn't have any options in our systems about setting up techs for burying cables/running cables and such.


Thanks for any feedback!