8 Replies Latest reply: Jun 2, 2014 5:23 PM by nancynga RSS

Any rain blocks my signal. HD dish was installed a year ago. Does alignment need checking?

paddlepond

New HD w/Genie system was installed April 2013.  I didn't know what to expect, otherwise I would have complained long ago.  But anytime it rains, not just storms, I often lose my signal.  I don't think this is normal.  Should I have the dish alignment checked?  What will that cost me?

  • Re: Any rain blocks my signal. HD dish was installed a year ago. Does alignment need checking?
    dcd

    First, let's make sure it's an alignment issue.  If you'll copy and paste this to your reply and fill out the signal readings, it will tell us if alignment will help you.

    You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners.

    Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 X X X X X X X X
    9-16 X X X X X X X X
    17-24 X X X X X X X X
    25-32 X X X X X X X X

    Satellite transponders (3 total at 110º)
    1-8 NA NA NA NA NA NA NA X
    9-16 NA X NA X NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA X X X
    25-32X X X X X X X X

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 X X X X X X  NA NA
    9-16 NA NA NA NA NA NA X X
    17-24 X X X X X X X X
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 X X X X X X X X
    9-16X X X X X X  NA NA

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 X X X X X X NA NA
    9-16 NA NA NA NA NA NA X X
    17-24 X X X X X X X X
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(ca))
    [National HD channels]
    1-8 NA NA NA NA NA NA NA NA
    9-16 X X X X X X X X
    17-24 X X X X X X X X

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels]
    1-8 X X X X X X X X
    9-16 X X X X X X X X NA NA
    17-24 NA NA NA NA NA NA NA NA

     


  • Re: Any rain blocks my signal. HD dish was installed a year ago. Does alignment need checking?
    nolagoat

    On a properly alinged dish with good cabling system it should take a heavy thunderstorm to interupt your signal.  I would suggest  a service call that is free with the Protection plan and $49 without.

  • Re: Any rain blocks my signal. HD dish was installed a year ago. Does alignment need checking?
    bufmufr

    " A properly aligned dish will show 80-90s on most of the relevant transponders "

     

     

    This is what is most important...if you are down in the 40s and 50s..or lower...rain will cause you to lose service easily.  Specially on the HD channels.

     

    Clear out any tree branches/bushes/etc..that might be in way of signal if you are not in the 80/90s range...

     

    It is that time of year, I have already had 2 jobs that branches/tree leaves have been growing in front of dish...and will have plenty more for next month or two.