No, not normal. First thing to try is resetting your Genie using the red button behind the front panel access card door. Note also that it can a few days for things to "settle down" after a new installation while the DVR updates Guide Data and performs other background tasks.
Which Genie model do you have? Look for label behind front panel access card door.
Thanks Litzdog. I guess it was like you said and it needed "time". I just went in there and it didn't freak out on me when I scrolled more than two spots. I figured 20 hours would have been enough for it to have settled down (when it was still messing up on me early this morning). But I guess it needed a bit more time. Sorry for taking up space for an unnecessary question. But perhaps it might help another newb like myself, going through a similar thing in the future. Shame they don't warn you about this. All I got was, "it will take a day for the guide to completely load". lol
Oh, on the gray on gray thing I originally mentioned. I know the advice is to reset using the red button. I was actually looking for it when I accidentally turned off the Genie. Didn't realize the panel on the front was the on/off. Anyway, to save people time, you might suggest they try that first, then go to red button. At least for that issue. 5 seconds off fixed it for me.