11 Replies Latest reply: Aug 5, 2014 11:42 PM by joe51541 RSS

Genie not staying connected to internet


I currently have the Genie (Model # HR34-700) and I am having problems with it staying connected to the internet.  The genie is hooked up through a range extender via the DECA (black model).  It will show connected to the internet, but unable to do various things such as watch youtube videos, download on demand items.  It also resets and will not allow  you to use the remote function through the Directv smartphone app.  Recently bought new wireless router and range extender.  What can I do to fix this issue?