14 Replies Latest reply: Aug 9, 2014 6:07 PM by tgmaddox RSS

A large Closed Captioning box is blocking the picture


We require closed captioning. It has been working fine for months, then suddenly a couple weeks ago a large black box started appearing on the screen sometimes, blocking most of the picture and the captioning is illegible. We tried resetting the box and it went away for a couple hours and then came back. It is now constant. However, as soon as you turn off the closed captioning it goes away and the picture is fine. We have a dead family member so not having the closed captioning is not an option. How can we fix this?