5 Replies Latest reply: Oct 20, 2014 10:00 AM by srtowens RSS

HDDVR extremely slow response

rfbell

We have an HDDVR (HR22-100) that, up to about two weeks ago worked fine. Now if the GUIDE button is pressed, it can take more than 1 minute to respond. It has sometimes just hung with a blank screen displayed for several minutes, until I turned the DVR off and on. Then it works OK for a while. I have changed the remote batteries, but that didn't help. I see from other posts in the forum, that there is a diagnostic function. Please let me know how to use that.

  • Re: HDDVR extremely slow response
    peds48

    you can do two things

     

    first do an Smart Search of CLEARMYBOX and see if that helps

     

    2.

    Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

     

    * Reboot DVR via red button inside card door.

    * When you see "Running receiver self-check" press select

    * You will see "Entering Diagnostics Mode..."

    * Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

     

    You can also run the file test, and the DVR can sometimes repair a bad file report.

    * If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

     

    The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

  • Re: HDDVR extremely slow response
    bobbyg47

    I have an HR34-700 with the same problem.

    DirecTV told me this morning they are aware of the problem and are working on a fix.

    • Re: HDDVR extremely slow response
      johnt

      I had the same problem with my HR22-100, and Directv sent me a "new" receiver, (a HR22-200). This receiver does the same thing. It takes up to 2 or 3 minutes just to change the channels. This is not acceptable. I been a Directv customer for 14 years, and I think I deserve better service than that.

  • Re: HDDVR extremely slow response
    texasbrit

    First, for bobbyg47, there is a fix for the HR34 problem in the latest software which is being rolled out progressively. What software release do you have?

    Second, for johnt, this is not normal behavior for the Hr22.  And since it's been the same with two DVRs, that points to a problem in your installation.  One common problem is IR interference, if you have an LCD TV with backlight it might be generating high levels of IR and this overloads the IR sensor in the DVR. If you have a remote that does RF (it will have an FCC sticker on the back) try switching to RF. If not, just moving the HR22 or covering its IR sensor with blue painter's tape (yes, this actually works!)  or turning the backlight down can often solve the problem.

    Te demonstrate if Ir is the problem, disconnect the TV from power, then change channels using the remote, then connect the TV to power again. See if the channel has changed. If it has, that points to IR interference.

    If that shows it's an IR issue, you need to get an RF-capable remote (from DirecTV, or vendors like Solid Signal).

    There are other things that can cause this problem but post back when you have checked out the IR interference possibility,.

    • Re: HDDVR extremely slow response
      srtowens

      Hi - thought I would add to this discussion because of my frustration and to vent a little.  I also have a HR22/100 DVR receiver that has been extremely slow to completely non-responsive for right at 2 months now.  It had been working fine for quite some time on the same TV up until new software was downloaded on 20 Aug.  So I do not believe the IR issue/problem you describe for 'johnt' would be a factor in my case, as I said it had been working fine for some time on the same TV set.  I've talked to DirecTV "specialists" probably at least 3 or 4 times now, and they said the software issue was affecting all DVR receivers regardless of the model, as they all apparently use the same software.  A new software which I assume was supposed to be "THE FIX" just FINALLY downloaded on my receiver on 16 Oct (a few days ago), and my receiver basically still does NOT work.  So that tells me the technical people at DirecTV don't have a clue as to what they are doing or how to fix the problem.  I guess what baffles me is that they know the software version prior to the 20 Aug download was good, so why on earth can't they just roll back to that software?  I've been a DirecTV customer since they bought out Primestar years ago (probably 15 to 20 years now); but I'm going to give them about 2 more weeks and if the problem is still not fixed (i.e., they come up with a compatible DVR receiver/software combo that works), as much as I hate to - I'm going to have to switch over to Dish or the local cable company.  I'm not going to keep paying over a $100 a month for a receiver that does not work! . . . I just wonder what DirecTV is telling new customers that want a DVR receiver - knowing full well that as of right now they apparently cannot provide a working unit?  Well, I guess I feel a little bit better now:)