4 Replies Latest reply: Jul 20, 2014 6:40 PM by tomboygirl RSS

genie remote freeze up


Be fast forward a show and try to stop to play again and remote doesn't respond, it jsut keep fast forwarding.  Change pages on Guide list and it freezes up.  No matter what you hit on remote the screen won't change or respond.  Yes have changed the batteries.  Sometime only way to get remote to work is take batteries out of remote, but that doesn't always work.  It is random when it freezes and random on the bottons on the remote.  Any help out there.