3 Replies Latest reply: Oct 30, 2014 12:59 PM by ronco300 RSS

HDMI support

jtflyersfan1

I lost use of HDMI on the Genie DVR earlier this week and have tried to get it to work but not succeeding.  I have a Vizio tv with two HDMI ports and have checked them and they both work. Can someone help me out?

  • Re: HDMI support
    peds48

    Call DirecTV for replacement

  • Re: HDMI support
    3reddogs3

    While you're waiting for a replacement you could trying using component cables (red-blue-green) for the video and RCA cables (red-white only) for the audio.  There should be no degradation of your picture/sound quality.

  • Re: HDMI support
    ronco300

    My HR34/700 has a similar issue. It will not show itself for about 45-minutes and then the picture will go black for a few seconds and then come back on for a few minutes and as time goes by it goes to black more frequently until it eventually goes to black for good.

     

    I ruled out the HDMI ports on the Sony TV and ruled out the cable by using a different HDMI cable so the problem is with the Genie.

     

    I have been using the component cables which work fine.

     

    A reply to the original post indicates contact DirecTV so I guess that is the only answer.