Got a quick response with email link to a back lit remote from another VENDOR but not DirecTV. I was told by vendor to contact DTV for exchange since they couldn't do. DTV said "WE DO NOT CARRY OR PROVIDE BACKLIT REMOTE THAT WE PROVIDED YOU", "Only new remote we gave you that isn't backlit".
I was astonished at this answer. One, DTV doesn't even have any backlit ones to sell/provide on upgrades, new accts...the NEW remote which I love. So why even provide the new version if there is no backlit version? Just give the older version that is both backlit & not backlit. I obviously can think of all the cost cutting & illogical reasons why they would do this, but seriously, instead of creating a problem, just provide the same darn remotes & not even introduce a new one if you cannot provide a backlit version.
In my own creative way, I am getting a backlit remote from outside vendor w/o any real out of pocket expense.
I do appreciate the quick responses & yes I see or understand older version remotes can be used/programmed that are back lit but 2 issues to me arose. 1., why introduce a new if not back lit & 2., when I upgraded & gave back equipment & old remotes, I no longer had option of using older versions
I hope DTV isn't getting too bogged down in this minor nuisance but it really makes no sense unless you are a good Helen Keller type with remotes &/or you only use remote during daylight or lights on
Good luck to any & all facing this minor faux pas IMHO