10 Replies Latest reply: Aug 7, 2014 11:52 AM by jackmanley1 RSS

cannot reconnect to wifi


Directv installed Genie last Saturday and since we live in Florida the best way to prevent surge is to unplug.  Have not been able to reconnect since.  Have called Directv and followed their instructions with the parting advice "wait 24 hrs".  This hasn't worked.  Looking for suggestions and a procedure to reestablish.  Using dash on remote says not connected.