7 Replies Latest reply: Aug 8, 2014 12:25 PM by 84686f6173205479 RSS

Security Code Not Accepted when setting up network


I recently had DirecTv installed and am unable to connect to the network.  The DirecTv installer also tried, and was unsuccessful.


For Wireless Internet - i have AT&T Uverse with a router.  I am able to connect ALL other devices with my network password with no issues (laptops, iphones, ipads).


My Directv equipment includes:

1 DIRECTV Genie (model # h34-700)

3 DIRECTV Wireless Genie Mini

Wireless Bridge



When attempting to set up the network - everything works until I enter the Security Code.   The error says that the security code is not recognized.  The password is just numbers and letters.


Any advice is much appreciated. 



  • Re: Security Code Not Accepted when setting up network

    Many people  aren't aware of the differences between entering security codes when the router is in WEP mode vs. WPA.  When entering security keys, if you see the 2nd field appear on the setup screen that shows 'key # (1-4)' then the router is using WEP and only hexidecimal security codes may be entered.  You can use www.wepkey.com to covert a passphase to it's hexidecimal equivalant.   With WPA you can use a passphrase and it's case sensitive.  Other notes are below:


    For SSIDs The following 6 characters are not allowed: ?, ", $, [, \, ] and the following 3 characters cannot be the first character: !, #, and ;.

    Apple products automatically use the apostrophe character as a prefix, so the SSID must be manually edited to remove this.

    For security keys:

    For Apple products using WEP:

    Find the security key by using the Airport utility.

    Go to the "Base Station" menu and select "Equivalent Network Password."


    For WPA passphrases, to enter words or phrases with the remote's keypad: 

    Triple tap the number keys, like texting on a cell phone (like T9 language settings on a cell phone).

    Ex: Press 2 once for the number 2, twice for the letter A, three times for B, etc.

    Keep pressing the same key to scroll through upper to lower case.

    Press zero [0] for a space; press zero twice for 0.

  • Re: Security Code Not Accepted when setting up network

    Make sure that after you are finished entering your password, you press DOWN and not RIGHT to get to the CONTINUE button.  Pressing RIGHT, enters a space that can mess up the password

  • Re: Security Code Not Accepted when setting up network

    start from scratch  by selecting RESTORE DEFAULTS from the NETWORK SET UP MENU