2 Replies Latest reply: Aug 13, 2014 4:25 PM by happylady0910 RSS

GenieGo will not work?

happylady0910

I have an HR34/700 Genie HD DVR.  I purchased the GenieGo.  It has worked for about 1 week. I have had so many excuses why it won't work.  I even had my Internet service upgraded. Last week I had a tech come out and check it, reconfigured it and it worked for 8 days.  Today I called and was told that it is because my "port forwarding settings" are restricted.  The playlist shows on my ipad however when you select the show to watch, it says it is not available at this time.  The status light on the geniego is yellow, network is blue and the activity light is clear (no color).

 

Has anyone else experienced this?  Is there a solution?

  • Re: GenieGo will not work?
    litzdog911

    Using the GenieGo inside your own home network has nothing to do with your internet service, so that shouldn't be an issue.  But give us some more info ....

    • How is the GenieGo connected to your home network?  Please be specific.
    • Is your iPad connected to the same network as you GenieGo?
    • Have you tried resetting the GenieGo using its red reset button?
    • Re: GenieGo will not work?
      happylady0910

      GenieGo is connected directly to the router.  Yes, the iPad is connected the same network.  I have reset the GenieGo and get the same result (status light on the geniego is yellow, network is blue and the activity light is clear (no color).