2 Replies Latest reply: Aug 26, 2014 3:52 PM by peds48 RSS

DirecTV App not streaming shows

_angie_

My receiver DirecTV Genie HR 44-500 is connected to the internet, (I reset and tested it - twice) as are the other 3 which are all C41-100 (minis). I am able to see and control them using my kindle. They all have "green lights"... but I CAN NOT watch any shows on my Kindle Fire. As soon as I try to, I get "OUT OF HOME" - I follow the suggested steps to verify home wi-fi & IP address... all is good except my "Control Status is then Disabled" once I try to watch a channel on my kindle.... Can anyone please help? I have done the online chat help and got no solution.