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Welcome to the DIRECTV Community Forums - Need help? We're here for you.

If you are experiencing freezing with your DIRECTV device, perform a factory reset by holding the reset button on your device for 20 seconds. This may require multiple resets. For steps on how to pair your remote after factory reset, click here.

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Why does Direct tv not have cbs ?

We pay enough for the packages to get the few channels we watch. Now direct tv requested you to go 390 / 391 and pay for it. (Edited per community guidelines) 

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9.7K

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Genie Air Have to Reset Every 2 Days

On multiple TVs, We have to reset the attached Genie Airs after two days. When turning the TV/GP on via the remote, the screen comes up the DirectTv shade of blue, indicating that the HDMI interface is working fine and it’s the GP that isn’t transmitting the correct data.   The devices are on

Question

25

7

Accepted Solution

Roku TV code for directv remote

Anyone know the five digit code to get my direct tv universal remote to work with my Roku tv plus series? None of the codes I have tried work. 

Question

62

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Equipment return

Hello. My apartment transitioned to streaming and I need to return the receiver box and modem. How do I go about returning?

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13

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Direct tv app cannot find reciever

Ongoing issue, already replaced the genie per dirct tv, that did not solve the issue, receiver is connected to the same home wifi network, all direct tv receiver option work, just the app can't find it ( its grayed out)

Question

16

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No surround sound with Direct TV Streaming

Why isn't my surround sound not working with Direct TV Streaming? I had no problem with U-Verse. I have a Yamaha V-670 Receiver.

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26

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5.1 DOLBY DIGITAL

Is 5.1 surround sound of good quality on movie channels. I now have spectrum and its so so

Question

10

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Converting from Uverse to DirecTv Stream - Ethernet Ports

I'm sure this has been asked before, but just to confirm: Currently, with my Uverse gateway, I have most of my equipment hardwired. For each tv, I have an ethernet cable running out of the back of the gateway to a network switch, and my Uverse DVR, TV, receiver, and blu-ray player are connected

Question

157

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Device List is incorrect

I have two gemini boxes which I purchased from DTS. One is new and one is refurbished. I recently returned the refurbished  box for replacement and received another refurbished box. When I go to my Overview on DTS under device management it only lists the one I purchased as new. My replace

Question

107

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Setup with sound bar

We recently added the DirecTV streaming box to our setup and our sound bar is very muted, even though the sound indicators show that it’s at full volume. We have a Samsung tv, Polk sound bar, the streaming box and it’s set up with a direct connection through an Ethernet connection. Any ideas what

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486

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