Announcements
Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

deborah111q's profile

Contributor

 • 

1 Message

Sat, Nov 24, 2018 3:01 AM

0033: customer not authorized....

When I use espn on fire stick I get 0033: customer is not authorized message

I have direct tv

I have uninstalled and reinstalled. I have spoken to direct tv and espn and they push it off on the other guy.

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

 • 

11K Messages

3 y ago

Hello @deborah111q,

We're always happy to help! Let's try a couple methods to troubleshoot this error message you're receiving.

  1. Have you tried simply logging out and logging back into the ESPN app using your DirecTV credentials? Resetting your Password may also help with this.
  2. Try clearing the cache on your Firestick by going to Settings>Manage All Installed Applications, select the application and then go to Clear Cache.

Please let us know if you need any further assistance.
Alexander, AT&T Community Specialist

Contributor

 • 

2 Messages

3 y ago

Noticed a Nov 25 thread msg to deborah111q, having same issues... tried those suggestions and it made it worse... now I’m receiving the 404 message. 

 

Please assist.

Tutor

2 y ago

Tried those fixes and more. Nothing works. Please help. We only had this problem after we changed our program plan. We could watch it before.  

Contributor

2 y ago

Upgraded to 4k yesterday and now having the 0033 with the Lifetime app. Have tried all of the above suggestions, no luck. Please advise 

Tutor

2 y ago

Sorry to hear you’re having problems. After all the fixes failed, repeatedly, we finally bought Hulu direct so we could watch the  ESPN app. After the college World Series,  we cancelled Hulu direct and  made an appointment to switch to  DISH.  The app mysteriously started working again the week we called to cancel Direct TV.   Hope you have better luck and get a quicker fix. 

New Member

 • 

4 Messages

1 y ago

I’m having this error code now too

New Member

 • 

4 Messages

1 y ago

And I’ve been having a tough time finding who I should contact to fix this issue

New Member

 • 

2 Messages

17 d ago

It’s nearly exactly three years since this thread was created and the problem still exists. No one’s done anything to improve the situation.

Unlike the original poster, I have a Roku TV I use with DirecTV, and am attempting to watch a show on SyFy. I receive the exact same error.

I note that there’s no solution in this thread, but rather the old “Try this, this, and this and see what happens.”

I don’t understand why, as time goes by, the error messages aren’t improved. Why not replace the inscrutable error codes with real information telling the user what the problem is and what to do to fix it? Is it because this error can be caused by a handful of potential things, and there isn’t one solution? Is it not possible to give us the exact error and solution?

This is so frustrating. It’s the 21st century and we’re still dealing with unhelpful error messages without concrete solutions. This problem isn’t confined to one show or one station; as this thread demonstrates, it can happen with any show on any station and, apparently, with any hardware configuration.

Some days, I find myself grateful for my antenna, as I can easily watch any show that comes in via the antenna without worrying about errors. It makes me sad that I sit here wistful for “the good old days” where I simply selected a show and watched it without futzing around with errors.

is there nothing you can do to solve the problem, DirecTV, or is it a lack of motivation to solve it? Why does the problem still cost three years later?

I work in software development myself, and when a user reports a bug, we fix it. That doesn’t seem to be the goal at DirecTV, although I don’t understand why it’s not a goal. 

I see below in the “Related Conversations” section that this bug was reported five years ago. FIVE YEARS with no solution? And people wonder why more folks haven’t cut the cord. 😞

DIRECTVhelp

Community Support

 • 

11K Messages

17 d ago

Hi @binkstress Thanks for reaching us. 

We want to take a deeper look into this. Please create a new post and we can start working together on your inquiry.

We are happy to help! 

Catalina, DIRECTV Community Specialist

New Member

 • 

4 Messages

7 d ago

I am a DirecTv customer for almost 22 years!  I've had the same 0033 error issue multiple times over the years and currently have it now at the time of this post.   It seems every time I talk to DirecTV and any change is made to my plan, this happens.  I have tried ALL the suggested fixes several times and NOTHING works!  The lack of accountability with DirecTV to fix this issue over the years is UNACCEPTABLE!  They deny to know anything about this error code, or pretend this is a new issue and has to do with my firestick, which is ridiculous!  Just called DirecTV AGAIN, and they claimed is a user ID issue and we all know that is not the case!!  They claim now I have to call another department called "ACCOUNT UNLOCK"  at (877) 312-5550 when they open because they are closed now.  The run around with passing the buck continues!

(edited)

DIRECTVhelp

Community Support

 • 

11K Messages

7 d ago

Hello @Naadodua, this is not the experience we want you to have with our service.

Please create your own post and include details of your situation along with the troubleshooting steps you already tried, we'll take it from there.

Esteban, DIRECTV Community Specialist

New Member

 • 

4 Messages

7 d ago

I tried to create my own post, and now I get this error message:

<!doctype html><html lang="en"><head><title>HTTP Status 403 – Forbidden</title><style type="text/css">body {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 403 – Forbidden</h1></body></html>

Now what?

DIRECTVhelp

Community Support

 • 

11K Messages

7 d ago

Hello @Naadodua, thanks for bringing this to our attention.

Please click here in order to create your own post and include details of your situation along with the troubleshooting steps you already tried, we'll be waiting to help.

Esteban, DIRECTV Community Specialist

New Member

 • 

2 Messages

7 d ago

DirecTV, you’re asking me to do an awful lotta work for no discernible benefit. As we’ve seen from this thread, this problem has existed for at least five years, and here we are still discussing it!

I’m a software quality engineer, so I know the work involved in trying to run down your problem for you. I’m not going to do that. This thread tells me that nothing will change even if I give you all the steps to reproduce the problem. Perhaps if you were to give us some meaningful error messages we wouldn’t be chasing our tails just trying to watch TV! I have better (and funner!) things to do with my time than to work for you for free.

You’re the ones who need to do some work on your system. Meanwhile, I’m gonna look into Spectrum. So far as I’ve been able to tell, they’re more responsive to problems with their system. (It looks as if their customers are able to watch anything they choose; that’s a nice concept!)

Binky



New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.