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Exclusivlei's profile



1 Message

Monday, August 28th, 2017 9:32 PM


300$ sign on bonus? Why didn't I receive it?

I've called inquiring about this bonus promotion you guys were doing for New sub. to get ppl to purchase the sports package with the 3 months payment of 60.00$., 4 times now the first 3 told me I'd receive it they're sending it out, and this last one said it was never in my contract to begin with wt@#&&! All yur calls are recorded so Id appreciate it if u could go back to when we initially signed up and what the representative said we'd be receiving... This last call really ticked me off I asked to speak with his supervisor and he said no she would just say the same thing. Oh really! Huh what kind of operation are you guys trying to run here how disappointing. I really liked you guys verses dish but dang dish never pulled this crap...

Community Support


17.1K Messages

6 years ago

Hi Exclusivlei!

We are sorry for the trouble with gift card. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking http://go.att.com/667c1a12. Please include your account number and contact telephone number.

Josh R, AT&T Community Specialist

New Member


1 Message

6 days ago

I just had the identical issue. I was supposed to get 3 months free of the premium movie channels which i think has been a promotion for years. I did not get those and was on the phone and chat multiple times to correct. In the end I thought it was resolved and I had the channels for one month and got a bill for $249. Turns out they had just discounted the channels not given them to me free. I was also supposed to get a $300 visa rewards card for switching from dish who I had for years. I called a couple times and was told it would take 4 to 6 weeks. I never received it and the last time I called I was transferred all over the place until I finally got a woman that would only repeat over and over there is no record of it. As soon as this contract is up I will go back to dish and never have directv again.


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